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- Tasks: Lead the strategy and implementation of customer experience solutions for top brands.
- Company: Join Construct Digital, a dynamic agency transforming digital marketing across Southeast Asia.
- Benefits: Enjoy competitive pay, performance bonuses, and a supportive work-life balance.
- Why this job: Be part of a passionate team driving innovation and client satisfaction in a fast-paced environment.
- Qualifications: 8+ years in digital strategy with leadership experience; expertise in Salesforce, Sitecore, and web development.
- Other info: Opportunity to mentor a high-performing team and shape the future of customer experience.
The predicted salary is between 48000 - 84000 £ per year.
Description:
Construct Digital is an independent digital agency on a mission to maximize brand health and business outcomes for our clients. We’re a team of digital natives—creatives, strategists, engineers, and innovators—obsessed with the numbers behind great marketing. With a regional presence across Southeast Asia, we partner with forward-thinking brands, offering services in strategy & data, creative & content, marketing & media, and technology & development. Our clients include prominent organizations such as IMDA, J.P. Morgan, National University of Singapore, Prudential and various government agencies.
Your Role:
The Customer Experience (CX) Director will play a pivotal role in growing our Customer Experience (CX) business through the sale and delivery of CX services powered by Salesforce, Sitecore, and Sitefinity. This role will lead the strategy, training, and implementation of CX solutions for clients, demonstrating how these platforms can transform client engagement, retention, and digital experiences. The CX Director will work closely with our UX, Technology, and Strategic Planning teams to identify client needs, craft tailored CX solutions, and drive client satisfaction and revenue growth.
Key Responsibilities:
Business Growth
- Develop and execute strategies to achieve an additional $1 million in annual revenue
- Expand our CX offerings in Salesforce, Sitecore, and Sitefinity
- Identify and pursue new business opportunities in building customer’s digital touchpoints and web development
- Build and nurture relationships with key clients for ongoing and future projects
Strategic Planning
- Formulate strategies to build a competitive edge around our services
- Lead cross-training of the development team for CX platforms
- Optimize processes to improve project turnaround, efficiency, and quality
- Drive innovation to meet evolving client needs and market demands
Team Leadership
- Grow and manage a high-performing team of developers and technical project managers
- Set clear revenue and performance goals aligned with business objectives
- Mentor team members, fostering a culture of excellence and continuous improvement
Partnership Development
- Develop and execute strategies to strengthen relationships with Salesforce, Sitefinity and Sitecore
- Lead initiatives to achieve and maintain team certifications in Salesforce, Sitefinity and Sitecore platforms
- Leverage partnerships for co-marketing and joint ventures to open new revenue channels and access to new opportunities
Client Relationship Management
- Enhance customer experience to boost client satisfaction and retention
- Act as the primary liaison for key clients, providing tailored CX solutions
- Implement feedback mechanisms to continuously improve service quality
Financial Management
- Monitor project budgets to meet financial targets and provide regular reporting on revenue performance
- Manage resources to maximize profitability while maintaining quality standards
What We Look For:
- Experience & Expertise: Over 8 years in digital strategy, customer experience, or client services, with specific expertise in web development and digital platforms like Salesforce CRM, Sitecore, and Sitefinity. At least 3 years in a leadership role within a digital agency, focused on business growth, client acquisition and partnerships
- Revenue Generation: Demonstrated success in driving revenue growth, consistently achieving or exceeding $1 million targets through effective sales and implementation of CRM and Digital Experience Platform (DXP) solutions
- Technical Proficiency: Strong technical foundation, particularly in .NET development (Sitefinity and Sitecore) and in-depth knowledge of Salesforce for customer relationship management is highly desirable
- Leadership & Collaboration: Proven abilities in strategic planning, team management, and cross-functional collaboration to deliver solutions. Experience aligning sales, technical, and client-facing teams for optimal project outcomes
- Communication & Presentation: Exceptional communication, negotiation, and presentation skills, adept at conveying complex solutions to both technical and executive-level audiences
- Personal Attributes: Analytical, detail-oriented, and committed to fostering a culture of ownership and integrity. Self-driven, with a passion for continuous learning and innovation
Why Construct Digital:
- Impactful Mission : Contribute to maximizing brand health and business outcomes
- Supportive Team : Join a passionate team that values growth and has your back
- Work-Life Balance : Enjoy a better balance that other agencies talk about
- Professional Growth : Opportunities for personal development and becoming a leader in the industry
- Competitive Compensation : Competitive salary with performance-based bonuses
Job Application Link:
#J-18808-Ljbffr
Customer Experience (CX) Director employer: twentysix
Contact Detail:
twentysix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) Director
✨Tip Number 1
Network with professionals in the digital agency space, especially those who have experience with Salesforce, Sitecore, and Sitefinity. Attend industry events or webinars to connect with potential colleagues and clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed teams and driven revenue growth in previous roles. Be prepared to discuss specific strategies you've implemented that led to measurable results, as this will resonate well with the hiring team.
✨Tip Number 3
Familiarise yourself with Construct Digital's key clients and their industries. Understanding their needs and challenges will allow you to tailor your discussions during interviews, demonstrating your ability to provide relevant CX solutions that align with their business goals.
✨Tip Number 4
Prepare to discuss how you would enhance customer experience and client satisfaction. Think about innovative approaches you could propose that leverage the latest technologies and trends in digital marketing, as this will show your forward-thinking mindset and commitment to excellence.
We think you need these skills to ace Customer Experience (CX) Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital strategy, customer experience, and leadership roles. Emphasise your achievements in driving revenue growth and managing teams, particularly in relation to platforms like Salesforce, Sitecore, and Sitefinity.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your background aligns with the role. Mention specific examples of how you've successfully implemented CX solutions and driven business growth in previous positions.
Showcase Technical Proficiency: Clearly outline your technical skills, especially in .NET development and CRM systems. Provide examples of projects where you utilised these skills to enhance client engagement and satisfaction.
Demonstrate Leadership Experience: Highlight your leadership experience by discussing how you've managed teams and fostered a culture of excellence. Include any specific strategies you've implemented to achieve performance goals and mentor team members.
How to prepare for a job interview at twentysix
✨Showcase Your Digital Expertise
Make sure to highlight your experience with digital platforms like Salesforce, Sitecore, and Sitefinity. Be prepared to discuss specific projects where you've successfully implemented these technologies to enhance customer experiences.
✨Demonstrate Leadership Skills
As a CX Director, you'll need to lead a team effectively. Share examples of how you've managed teams in the past, focusing on your approach to mentoring and fostering a culture of excellence.
✨Prepare for Strategic Discussions
Expect questions about your strategic planning abilities. Be ready to discuss how you've developed and executed strategies that have led to significant revenue growth, particularly in a digital agency context.
✨Communicate Clearly and Confidently
Your communication skills will be under scrutiny. Practice explaining complex concepts in simple terms, as you'll need to convey ideas to both technical and non-technical stakeholders during the interview.
