At a Glance
- Tasks: Provide exceptional customer support and manage client interactions to ensure satisfaction.
- Company: Join TwentyFour IT Services, a leading UK provider in IT solutions.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
- Why this job: Be the voice of our clients and make a real difference in their experience.
- Qualifications: Strong organisation skills and experience in customer support or service roles.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
TwentyFour IT Services Ltd is a UK-based provider specialising in IT Support, Compliance, Infrastructure, and Cyber Security services. Operating 24/7/365, we deliver tailored solutions to meet the unique needs of businesses, focusing on reducing IT costs, mitigating risks, and enabling our clients to focus on their core operations. With a commitment to excellence, our Customer Satisfaction (CSAT) scores consistently average over 95%, reflecting the loyalty and trust of our clients. Our expertise spans Managed Cyber Security, Cloud Desktop Hosting, IT Helpdesk Outsourcing, Network Audits, Compliance and Backup and Disaster Recovery, which allow us to partner effectively with businesses of all sizes to achieve their goals.
Role Description
The Customer Success Coordinator is a full-time, on-site role based in Doncaster. This position involves providing exceptional customer support to ensure client satisfaction, analysing client needs, managing customer interactions, and addressing inquiries promptly. The Coordinator will work closely with both clients and internal teams to resolve issues and deliver an outstanding customer experience.
Key Responsibilities
- Maintain close and consistent communication with engineers to support day-to-day operational activity and ensure priorities remain aligned.
- Act as a key point of escalation, ensuring issues are picked up promptly and progressed through to resolution.
- Prepare for and support CAB meetings by gathering relevant information and ensuring actions are ready for discussion.
- Arrange collections and deliveries of hardware through the DPD portal, ensuring shipments and returns are managed efficiently.
- Work closely with the hardware team to ensure devices are prepared and delivered within agreed timeframes.
- Check stock availability and request required equipment such as laptops, mobile devices, packaging, and cleaning materials.
- Manage the leaver process, including contacting leavers directly and arranging packaging so devices can be returned promptly.
- Coordinate faulty hardware returns, ensuring replacement equipment is delivered, configured, and ready before the original device is sent back.
- Provide clear, timely, and accurate communication to the customer in relation to requests, updates, and service activity.
- Maintain accurate spreadsheets and documentation for new starters, leavers, asset tracking, and stock management.
Skills and Qualities
- Strong organisation and attention to detail.
- Confident communicator with both customers and internal teams.
- Able to manage multiple tasks and priorities at the same time.
- Comfortable working with spreadsheets, trackers, and operational documentation.
- Proactive and able to chase actions through to completion.
- Calm under pressure and able to deal with escalations in a professional manner.
- Good administrative and coordination skills.
Ideal Experience
- Experience coordinating hardware logistics, deliveries, and returns.
- Experience working in a customer-facing support or service environment.
- Familiarity with engineer coordination and ticket-based workflows.
- Experience maintaining operational trackers and stock records.
- Confidence working across multiple teams to ensure deadlines are met.
Customer Success Coordinator in Chelmsford employer: TwentyFour IT Services Ltd
TwentyFour IT Services Ltd is an exceptional employer, offering a dynamic work environment in Doncaster where the focus is on employee growth and collaboration. With a commitment to excellence reflected in our high customer satisfaction scores, we provide our team with opportunities for professional development, a supportive culture, and the chance to make a meaningful impact in the IT services sector.
Contact Details:
TwentyFour IT Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Success Coordinator, you'll need to be a confident communicator. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at TwentyFour IT Services Ltd. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Coordinator in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your relevant experience in customer support and coordination, and show us how you can contribute to our commitment to excellence.
Show Off Your Communication Skills:As a key communicator, it’s essential to demonstrate your ability to engage with both customers and internal teams. Use clear and concise language in your application to reflect your confident communication style.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Make sure to showcase your organisational skills and attention to detail in your application. Share examples of how you've managed priorities effectively in past roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TwentyFour IT Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research TwentyFour IT Services Ltd. Understand their services, values, and what sets them apart in the IT support industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Success Coordinator, communication is key. Prepare examples of how you've effectively communicated with clients or internal teams in the past. Be ready to demonstrate your ability to handle escalations calmly and professionally, as this will be crucial in your role.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, such as spreadsheets or trackers, to show that you're proactive and detail-oriented.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, like managing hardware logistics or dealing with customer inquiries. Practise articulating your thought process and how you would approach these situations.
