Production Director in London

The Event Production Director will oversee the smooth delivery of multiple projects and activations across the agency. They’ll lead and inspire a team of producers at mixed levels, guiding work across varied clients, budgets, and scopes. They’ll play a key role in resourcing the team effectively, leading on pitches, and working closely with producers on live projects to ensure creative, commercial, and operational excellence.

Success in this role means leading by example, inspiring confidence, anticipating challenges, and driving the team to deliver exceptional, effective work.

We are a culturally connected experience agency with heaps of creative energy and stacks of strategic thinking and production expertise. We’re not afraid to be bold. We fuse big ideas, cultural insight, and a playful approach to design experiences that mould what's next. We do not believe in “one size fits all.” Instead, we come at every brief with a fresh perspective, underpinned by a deep understanding of trends and consumer behaviour. This ensures our solutions are authentic and land ROI, legacy, and fame.

We don’t just create—we collaborate. Our house-style is grounded in long‑term partnerships, where we co‑create with our clients, taking on their challenges and delivering seamless experiences that resonate. We work with commercial brands to produce moments which crescendo their marketing calendars. We love what we do, and that passion shows right through the design process and into all physical touchpoints. We join the dots between an array of talented people to create immersive experiences—whether that’s a brand trip, a VIP party, or an all‑singing, all‑dancing store launch!

Our clients include big names such as Nike, Estée Lauder, Longchamp, and Selfridges. Heaps + Stacks is an equal opportunity employer, committed to creating a diverse and inclusive environment, where all applicants will receive equal consideration regardless of race, ethnicity, religion, gender, sexual orientation, age, or disabilities.

At the core of our agency are our guiding values:

• Imagination - We think beyond the ordinary, inspiring each other to dream big and challenge the status‑quo.
• Joy - We understand that play and wonder are powerful tools for creating authentic emotional connections with today’s audiences.
• Energy - Shooting for the moon - we thrive in the moment where big ideas are realised. We push the boundaries in search of innovation.
• Care - We are thoughtful stewards of the brands we partner with, fostering kindness within our team and taking a mindful approach to every project we undertake.

Your duties are included but not limited to the below:

• Project Management - Overseeing and guiding the delivery of large‑scale projects and activations across the agency, setting teams up for success from initial brief through to the live.
• Effectively work cross‑functionally and build relationships with different H+S departments, to reach client goals for each project.
• Leading and inspiring the team to ensure projects are delivered successfully on time and on budget from pitch to wrap stage.
• Ensuring consistency & quality of projects and improving efficiencies within the team.
• Creating ways of working for the project team to make sure timings and deadlines don’t get missed or truncated.
• Signing off project timelines, proposals and budgets for your direct team – includes scoping out the commercial viability of live jobs once signed off.
• Managing and sharing client facing budgets and quotes – includes internal budget management and P&L updates.
• Contracting negotiation with 3rd parties – includes management of SOW.
• On‑site event delivery – UK and overseas. Sometimes working weekends and evenings as required.
• Post event evaluation of all projects (lead by the producer) – working out areas of improvement and collating reports and actioning any feedback.
• Making senior decisions on client accounts with the company’s best interests and future business objectives in mind.
• Making sure all projects are wrapped and reconciled – includes internal and external wrap meetings, client gifting, website and creds copy.
• Making sure all tracking and receipts are filed and captured in the correct ways and on time.

Client Management - Act as senior client lead, maintaining strong relationships and overseeing day‑to‑day communication at a strategic level.

• Ensuring client communication is at the right level throughout – and there’s a good mix of calls and face-to-face meetings to develop good relationships.
• Run client onboarding that coincides with the client retention strategy.
• Pro‑actively pitch new event ideas to top clients.
• Feed into ways to build and improve the client retention plan.
• Create client roadmaps for the future planning.