Product Manager III in London

About Charlie

We’re Charlie and we exist to Make Work Better. We do this by helping small businesses automate their HR tasks so that they can get the time, headspace and tools they need to build an engaged and high‑performing team.

We’re looking for a Product Manager to join our Product team and help shape the future of how small businesses build structured, continuous people development cultures through software. You’ll own outcomes within our Team Member Development domain, a key area of our product focused on helping founders and people managers support growth, feedback, progression and development across their teams. This is a high‑leverage role for someone who wants to deeply understand a problem space, shape the direction of the work, and be accountable for whether it actually drives impact.

What is a Product Manager Level 3

We have a career progression framework that includes Individual Contributor (IC) and People Manager (PM) tracks. IC1 is a junior Product Manager, IC4 is a senior Product Manager, and IC levels 2 and 3 cover that middle area.

As a Product Manager you’ll be responsible for:

• Owning product outcomes within our Team Member Development domain, working closely with a Tech Lead, Engineers and Product Design
• Defining and tracking success metrics that connect squad work to meaningful customer and commercial outcomes
• Running discovery cycles using customer interviews, analytics, support insights, sales conversations, market research and qualitative feedback to identify opportunities and shape product direction
• Maintaining a clear rolling view of your squad’s direction across now, next and later priorities
• Working closely with Engineering and Design to make pragmatic, high‑quality product decisions and trade‑offs together
• Partnering with Product Marketing to ensure launches and releases land well with customers and drive adoption
• Keeping stakeholders across the business aligned on what your squad is working on, why it matters and how it’s performing
• Contributing to the wider Product function by sharing learnings, collaborating cross‑functionally and helping raise the bar collectively
• Building a deep understanding of small businesses and the operational realities of founders and people managers navigating HR and employment challenges

Requirements you must have:

• Experience working as a Product Manager within a technology or software environment
• A track record of owning product outcomes and working directly with technology teams to improve them
• Strong product judgement and confidence making thoughtful trade‑offs under pressure
• Experience running product discovery and using both qualitative and quantitative insights to inform decisions
• A strong understanding of UX and service design principles with a passion for building intuitive user experiences
• Experience collaborating closely with Engineering, Design and GTM teams
• Excellent communication skills with the ability to bring clarity and context to stakeholders at different levels of the business
• Genuine curiosity about small businesses and the challenges they face around people management and HR
• Self‑awareness and humility – you know that honest feedback is how you grow, and you’re not afraid to ask for help

Let us know if you have:

• Experience working in a B2B SaaS environment
• Experience working within a brownfield product environment
• Familiarity with small business HR processes or HR technology
• Experience using frameworks such as Opportunity‑Solution Trees or Metrics Trees
• Familiarity with design thinking principles
• Experience working closely with Product Marketing on launches and adoption

This is a permanent full‑time role. We cannot offer visa sponsorship and you must be able to work in the UK. We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly!

The Way We Work

How we’re crafting ownership, belonging and structured flexibility:

• A team of 39 that genuinely enjoy spending time together, with regular in‑person and remote events to foster connection
• 9 day fortnights. We have every other Friday off work
• Hybrid‑first approach; we optimise for office and remote working to be valued equally, and to be equally valuable
• Live anywhere in the UK; we have 8 set days per year that we require the team to be together in our London office, but you have the flexibility to live anywhere in the UK
• 90 bookable "nomad working" days outside of the UK in any timezone each year
• An amazing office space in East London’s Second Home, and membership access to their wider locations
• AI Exploration days
• We have review cycles 2x a year using our transparent career progression framework, and dedicated personal development time

Compensation Package

A benchmarked salary from £54,500 to £59,500 based on your level within our progression framework.

Benefits

• £750 yearly Work Your Way Budget (to put toward things like travel to London for company events, getting your home office setup and your L&D)
• Access to our Learn Your Way Fund (a company‑wide fund that folks can apply to bolster their Work Your Way budget for L&D purposes)
• £30 monthly wellbeing Budget
• Private Health Insurance through Vitality
• 25 days annual leave + public holidays
• 4 bookable “Personal days” per year for when you can’t bring your full self to work
• A sabbatical of up to one month paid at 50% of salary, for every 3.5 years worked at Charlie
• Enhanced Equal Parental Leave policy

Equal Opportunities Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.