At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for a dynamic team.
- Company: Join a hybrid agency working with global brands like HSBC and Amazon.
- Benefits: Enjoy 25 days holiday, your birthday off, and a cycle to work scheme.
- Other info: Hybrid working available with opportunities for career growth.
- Why this job: Be part of a creative team that values ownership and collaboration.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Want to Ride with Us?
We ride shotgun with the world's best brands to create award-winning work at pace.
Think names like: HSBC, Boots, Nestlé and Amazon.
We're a hybrid agency that brings together strategic thinkers, creatives, producers and technologists.
Amplifying everyone’s skills with the power of AI and technology.
Creating work that you'll be proud to be a part of.
Find out more at rideshotgun. global.
The role
The IT Support Engineer will be based in our Leeds office and will be part of the team responsible for day-to-day support management of all internal systems across international sites.
We are looking for someone who is confident to be the first point of contact for users, taking the time to understand their issues and share our approach of "fix it once".
Key responsibilities
- Acting as first point of contact for all IT support related queries
- Investigating and resolving technical issues on both Apple and Windows OS
- Monitor NAS and Window servers as well as looking after networked devices and responding to common user application issues
- Be responsible for onboarding and offboarding users via cloud services
- Support and maintain a high level of security
- Software installation and patching
- Required skills
- Experience in working within an IT support role
- Excellent critical thinking and problem-solving skills
- Excellent interpersonal, team-working and customer service skills
- Be self-motivated and able to handle a varied workload within a fast paced environment
- Excellent verbal and written communication skills
- Have the drive to seek out and learn new skills that always ensures you can meet the company needs as it grows
- Experience working within a creative, agency environment is desirable
- Experience working Cloud technologies including Google workspace, Microsoft 365
- Must have a full UK drivers licence with own transport
- Must have experience
- IP Networking and protocols
- Firewall configuration and management
- Switch configuration, management and routing
- AD and Azure AD configuration
Desirable experience
- Antivirus Management
- Powershell
- MDM technologies and implementation
- Location and working hours
This role will be based from our Leeds office, 9am - 5.30pm, Monday to Friday. The role is open to hybrid working. Occasional travel to our other offices may be required.
What we offer
You'll join a global team that backs each other and delivers joined-up strategy, creative and production that moves faster and delivers more, whilst having fun along the way.
- On top of a competitive salary, here are more benefits our 'Riders' enjoy:
- 25 days holiday plus bank holidays.
- Your birthday off.
- Additional holidays through salary sacrifice.
- Company sick pay.
- Cycle to work scheme.
- Tech & home scheme.
- Pension contribution.
- Westfield Health cash plan.
- Childcare salary sacrifice.
- How we work
We expect all our team members to share the same behaviour and culture code as Ride Shotgun, check them out below!
We make it happen: ownership matters here. We step up, back ourselves and get things done. Proactive, practical, proud of what we produce.
We ride as one: one team, always. No egos, no drama. Trust is everything. We look out for each other and do our best work together.
We question everything: we stay curious, challenge the expected and look for better ways to do things. That applies to our work, our thinking and ourselves.
Equal opportunities statement
Ride Shotgun is an equal opportunities employer. We welcome applications from all backgrounds and will provide reasonable adjustments where needed.
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IT Support Engineer in Leeds employer: TwentyCi Ltd
At TwentyCi Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while ensuring regular in-person engagement at our vibrant London office, promoting teamwork and creativity. We are committed to employee growth, offering numerous opportunities for professional development and the chance to work on cutting-edge scientific projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TwentyCi Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TwentyCi Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TwentyCi Ltd!
✨Direct Apply to TwentyCi Ltd
Let's not forget to apply directly through the TwentyCi Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TwentyCi Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TwentyCi Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TwentyCi Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
