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- Tasks: Help clients set up and integrate our SaaS products while providing training and support.
- Company: Join CultureSuite, a fast-growing company in the arts and culture sector.
- Benefits: Enjoy remote work, a laptop, health insurance, and flexible public holiday scheduling.
- Why this job: Be part of a dynamic team making a real impact in the cultural industry.
- Qualifications: C1/C2 English proficiency; coding skills and a passion for arts are a plus.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
Junior/Mid-level Peppered Consultant (UK)
About the Role
We are looking to grow our Professional Services team with an additional Peppered Consultant (PC). The PC is part of the Customer team and also works closely with both the Customer Success Managers and the R&D team to offer paid services to our growing number of clients.
Including you, the team will consist of:
1x Lead
3x Customer Success Managers
3x Peppered Consultants
The Peppered Consultant (or ‘implementation consultant’) has an interesting role: seen as a very technical person, almost a developer, from the point of view of our clients, but to our Research & Development (R&D) team they bring forward the client’s perspective. The PC could be described as someone that is a professional puzzle solver, while also being able to create new pieces of the puzzle if needed.
Liesanne, our Lead Customer team shares:
“What I genuinely value about our work is that our efforts are immediately evident online for the global audience to view. This isn\’t just about the visual impact; it\’s also about facilitating an intuitive journey for visitors and helping our clients adapt their usage of the SaaS platform.”
As we are in an exciting period of growth (now active in 6 countries), we expect to expand the team further. This will look like bringing onboard design, development and of course more Peppered Consultant to the team. It could also be that we\’ll move into training-the-trainer as we look into working with partners.
The Peppered Consultant is instrumental in ensuring a smooth transition for new clients as they begin their journey with our SaaS products and existing clients as they expand the use of them. The Peppered Consultant is responsible for guiding clients through the initial setup, training, and integration processes, ensuring a seamless and positive initial experience. The PC implements planning & ticketing systems, as well as updates, through coding.
Clients may call on the Peppered Consultant for updates; when they need support with a redesign, adding more of our SaaS products, or when we roll-out new modules within their licence fees. The Peppered Consultant works closely with the Customer Success Managers who will handle the project management and support with all client communications.
As a Peppered Consultant, you are the bridge between our clients\’ needs and our technical solutions, translating complex processes into easily understandable steps for our clients.
English: C1 or C2
Responsibilities include:
- Setup & Configuration: Assisting clients with the initial setup and configuration of our SaaS products to align with their specific needs and objectives.
- Product Training: Conducting comprehensive training sessions for clients, ensuring they\’re comfortable with the platform\’s features and functionalities.
- Resource Provision: Providing clients with relevant resources, guides, and best practices to kickstart their journey.
- Integration Guidance: Assisting with the integration of our SaaS product into the client\’s existing systems or workflows.
- Feedback Loop: Gathering early feedback during the onboarding process to identify potential areas of improvement in the product or onboarding methodology.
- Success Benchmarking: Setting initial success metrics and benchmarks with clients, ensuring they start on the right path.
- Inter-department Coordination: Collaborating with the Customer Success and R&D teams to ensure a holistic onboarding experience and to address any technical challenges during the initial phases.
Bonus points if you have…
- An understanding or strong passion for the arts and culture industry.
- Familiarity with (or not being afraid to learn) light coding including CSS-settings.
- Previous experience in a similar role for a SaaS product.
- A degree in a relevant field.
- Language proficiency in the Dutch language.
What’s in it for you?
- Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth.
- CultureSuite is a company that is active and specialised in one of the most beautiful sectors – culture (theatre, art, music, film, museums).
- A laptop at your disposal (which can be used for private use as well).
- Pension Programme: A contributory pension scheme with a 50/50 company-employee contribution.
- A comprehensive health insurance package post probation period, which includes health checkups.
- Work (mainly) remote.
- Official parental leave: to help balance family and work life.
- In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times.
We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, or disability status.
We\’re committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.
Your Location
We are a hybrid/remote team based in the UK and Netherlands. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.).
We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.
How to apply
If this sounds like the next step you’ve been looking for in your career, please send us your CV and a cover letter telling us about your experience and what makes you right for the role (paying close attention to the responsibilities and language proficiency sections above).
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Junior/Mid-level Peppered Consultant (UK) employer: TwentyCi Ltd
Contact Detail:
TwentyCi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior/Mid-level Peppered Consultant (UK)
✨Tip Number 1
Familiarise yourself with our SaaS products and their features. Understanding how they work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical challenges in the past. This will highlight your ability to bridge the gap between client needs and technical solutions.
✨Tip Number 3
Research the arts and culture industry, as having a passion or understanding of this sector can set you apart from other candidates. Be ready to discuss how your interests align with our mission.
✨Tip Number 4
Prepare to discuss your experience with client onboarding processes. Highlight any previous roles where you assisted clients in adapting to new systems, as this is crucial for the Peppered Consultant position.
We think you need these skills to ace Junior/Mid-level Peppered Consultant (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Peppered Consultant. Focus on any technical skills, client interaction experience, and familiarity with SaaS products.
Craft a Compelling Cover Letter: In your cover letter, clearly express why you are interested in the role and how your background makes you a suitable candidate. Mention specific experiences that demonstrate your problem-solving abilities and your understanding of client needs.
Highlight Language Proficiency: Since the job requires a high level of English proficiency (C1 or C2), make sure to mention your language skills prominently. If you have knowledge of Dutch, include that as well, as it could give you an edge.
Showcase Your Passion for Arts and Culture: If you have a passion for the arts and culture industry, be sure to mention it in your application. This can help demonstrate your alignment with the company's values and mission.
How to prepare for a job interview at TwentyCi Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Peppered Consultant does. Familiarise yourself with the responsibilities outlined in the job description, such as setup and configuration, product training, and inter-department coordination.
✨Showcase Your Problem-Solving Skills
As a Peppered Consultant, you'll be seen as a puzzle solver. Prepare examples from your past experiences where you've successfully tackled challenges or implemented solutions, especially in a technical context.
✨Demonstrate Technical Knowledge
Brush up on any relevant technical skills, particularly light coding and SaaS products. Be ready to discuss how you can bridge the gap between client needs and technical solutions during the interview.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company culture, team dynamics, and how they measure success for a Peppered Consultant. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
