At a Glance
- Tasks: Provide hands-on technical support in a modern Microsoft environment.
- Company: Leading Financial Services firm based in London.
- Benefits: 12-month contract with opportunities for growth and development.
- Other info: Work directly with users and enhance your technical skills.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Strong IT support experience in Windows and Microsoft 365 environments.
The predicted salary is between 54000 - 66000 £ per year.
A leading Financial Services firm is looking for an Infrastructure Support Analyst to provide hands-on technical support across a modern Microsoft environment in their London office. You'll be responsible for first-line triage and resolution, supporting end users across hardware, software and Microsoft 365, while also getting hands-on with Entra ID, Intune, Azure Virtual Desktop (AVD) and endpoint management.
Requirements:
- Strong IT Support / Helpdesk experience within a Windows and Microsoft 365 environment
- Hands-on experience with M365 administration, including Exchange Online, Teams, SharePoint and OneDrive
- Experience with Entra ID, including user/group management, MFA and Conditional Access
- Strong Intune / endpoint management experience across Windows and iOS devices
- Experience migrating from Microsoft/Windows into Google Workspace is highly advantageous
- Experience supporting Azure Virtual Desktop (AVD) and troubleshooting user sessions
- Comfortable with hardware setup, imaging, endpoint builds and fault diagnosis
- Experience managing onboarding/offboarding and access provisioning
- Strong communication skills with the ability to support users at all levels
- Financial Services or other regulated environment experience is beneficial
If you're an Infrastructure Support Analyst who enjoys working directly with users while getting hands-on across Microsoft infrastructure, we'd love to hear from you.
* Suitable candidates will be contacted within 24 hours
Support Analyst - TWE47014 employer: twentyAI
At twentyAI, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the vibrant city of London, we offer competitive benefits, opportunities for professional growth, and the chance to work on cutting-edge data solutions that make a real impact in the financial services sector. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - TWE47014
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like twentyAI.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like twentyAI might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Support Analyst - TWE47014
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at twentyAI will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at twentyAI. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give twentyAI confidence in your short-term commitment to the role.
How to prepare for a job interview at twentyAI
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with twentyAI.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure twentyAI that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
