At a Glance
- Tasks: Manage technology services and vendor relationships in the Private Equity sector.
- Company: Dynamic firm focused on secure and resilient technology solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to grow within a forward-thinking organisation.
- Why this job: Be a key player in shaping technology services that drive business success.
- Qualifications: Strong understanding of Microsoft technologies and vendor management experience.
The predicted salary is between 60000 - 80000 £ per year.
Operating within the Private Equity sector, the firm relies on secure, resilient, and well governed technology services to support investment activities, investor reporting, portfolio management and regulatory obligations. This Service Delivery Manager will play a key role in ensuring technology services are delivered effectively, securely, and in line with business objectives. Acting as the primary link between the business, the CTO, and external technology providers, this role combines service delivery management, vendor governance, technology risk oversight, and operational support. This is not a hands-on infrastructure or IT support role. Instead, the focus is on managing technology partners, governing technology services and ensuring the business receives maximum value from its technology investments.
Key responsibilities:
- Managing the relationship with the Managed Service Provider (MSP) and other technology vendors, ensuring service levels are met and providers are held accountable.
- Acting as the firm's technology owner for core platforms, including Microsoft 365, Azure, Intune, SharePoint, Salesforce, and other business-critical systems.
- Reviewing and challenging technology recommendations from suppliers, including licensing, product selection, and service delivery models.
- Supporting technology procurement, contract renewals, licence management, and vendor due diligence activities.
- Assessing new technology and application requests, considering data storage, security, compliance, operational risk, and third-party dependencies before solutions are introduced.
- Maintaining oversight of data governance, access controls, user permissions, and data integrity across key business systems.
- Supporting business continuity, cyber resilience, and third-party security activities, including testing, training, and vendor-led assessments.
- Producing governance reporting and supporting regulatory, investor, and internal audit requirements.
- Working closely with Compliance, Operations, Legal, and external providers to ensure technology services operate within established governance and risk frameworks.
- Supporting the evolution of the firm's technology operating model and helping build the foundations for greater internal technology capability over time.
The successful candidate will have a strong understanding of the Microsoft technology stack, including Microsoft 365, Azure, Intune, and SharePoint. Whilst not expected to design or implement technical solutions, they should be comfortable engaging with technical stakeholders, understanding technology architectures, and making informed decisions regarding technology services and vendors.
IT Service Delivery Manager - Private Equity - TWE45928 in Slough employer: twentyAI
As an employer in the Private Equity sector, we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee growth and development. Our commitment to providing secure and resilient technology services not only supports our business objectives but also empowers our team members to thrive in their roles, with ample opportunities for professional advancement and skill enhancement. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere that values each individual's contributions, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager - Private Equity - TWE45928 in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what twentyAI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges twentyAI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at twentyAI!
✨Direct Apply to twentyAI
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We think you need these skills to ace IT Service Delivery Manager - Private Equity - TWE45928 in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at twentyAI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at twentyAI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at twentyAI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
