Tech & Data Vendor Management Analyst | Professional Services | Hybrid | TWE47883 in London

Join a well-established international professional services organisation with complex technology operations supporting its business across multiple markets.

The organisation is investing in its technology capabilities and developing its approach to outsourced IT services, with a strong emphasis on supplier performance, commercial accountability and operational excellence.

Role

You will help manage commercial relationships with key technology suppliers, ensuring outsourced services meet contractual commitments, agreed performance standards and business requirements.

• Reporting to the Technology & Data Vendor Manager, your responsibilities will include:
• Coordinating supplier governance meetings, reports, decisions and follow-up actions.
• Monitoring supplier performance against service levels, KPIs, milestones and contractual commitments.
• Maintaining contract records, obligations, risk registers, reporting schedules and audit-ready evidence.
• Reviewing supplier invoices, purchase orders and spending to identify discrepancies and cost-saving opportunities.
• Working with offshore technology suppliers to maintain effective relationships and accountability.
• Tracking service, financial, compliance and contractual risks and escalating significant concerns.
• Supporting contract renewals, changes, supplier transitions and exit planning.
• Working with technology, sourcing, finance and operational teams to resolve issues and improve supplier services.
• Using contractual data and performance reporting to challenge suppliers constructively and recommend improvements.
• Key Skills
• Typically three to five years' experience in technology vendor management, supplier commercial management or outsourced IT governance.
• Hands-on experience working with offshore or nearshore technology service providers.
• Experience managing commercial supplier relationships, either from the client side or within an IT services provider.
• Ability to interpret commercial contracts, service schedules, obligations, service levels and KPIs.
• Experience creating and maintaining governance reports, trackers, meeting packs and supporting records.
• Understanding of purchase orders, invoicing, payment processes, spend analysis and financial controls.
• Strong analytical, reporting and documentation skills with excellent attention to detail.
• Confident stakeholder and supplier management skills, including constructive challenge and issue resolution.
• Strong organisational skills and the ability to manage competing priorities independently.
• Working knowledge of ITIL service management concepts; formal certification is not required.
• Proficiency in Microsoft Word, Excel, Power Point and Share Point.
• Experience working within large, complex organisations and managing geographically distributed supplier relationships.
• Strong communication skills and the ability to balance commercial obligations with operational requirements.
• Hybrid working and flexible working arrangements.
• Exposure to major international technology suppliers and outsourcing initiatives.
• Collaborative working environment with exposure to senior stakeholders.
• Opportunities for professional development and progression.
• Scope to contribute to innovation, service improvement and operational efficiency.