A leading professional services firm undergoing an ambitious technology transformation programme, focused on modernising digital platforms, improving business processes and advancing their customer offering.
As part of this transformation, there is significant investment in technology capabilities, strengthening product-led approach and delivering innovative digital solutions that create lasting business value.
Your role
A Digital Product Owner for Digital Services, you will support the Lead Product Owner in shaping, delivering and continuously improving the Firm's digital products and services (website, channels, platforms, events). You will take ownership of a defined product backlog, ensuring priorities are aligned with business needs, strategic objectives and delivery capacity including CRM / Salesforce.
Acting as the link between business stakeholders and technology teams, you will translate requirements into clear, actionable deliverables and drive solutions that improve user experience, operational efficiency and business performance.
This is a hands-on product ownership role requiring strong stakeholder management, confident prioritisation and the ability to balance strategic initiatives, business-as-usual activity, technical improvements and risk reduction.
What you'll be doing
- Support the Lead Product Owner in defining and delivering the product strategy and roadmap for assigned digital products and services.
- Own and manage product backlogs, ensuring priorities reflect business value, user needs, strategic goals and delivery capacity.
- Work closely with Business Owners and stakeholders to understand requirements and translate them into clear user stories and acceptance criteria.
- Make informed prioritisation decisions, balancing competing demands across strategic initiatives, business-as-usual enhancements, technical debt and risk requirements.
- Collaborate with Business Analysts, developers, architects, service teams and third-party suppliers to ensure effective delivery.
- Actively participate in agile delivery activities, including backlog refinement, sprint planning, reviews and acceptance of completed work.
- Support the full product lifecycle, from discovery and development through to implementation and transition into live service.
- Build strong stakeholder relationships, providing clear communication on product priorities, progress, risks and delivery trade-offs.
- Work with Service Owners to monitor product performance, user feedback and service data, identifying opportunities for optimisation and continuous improvement.
- Identify opportunities to simplify processes, improve user experience and deliver measurable business value through digital solutions.
- Ensure products align with the Firm's technology strategy, governance requirements and enterprise architecture standards.
- Champion product management best practice, promoting collaboration, transparency and value-driven delivery.
About you
- Proven experience as a Product Owner, Product Manager or Business Analyst with hands-on product ownership responsibilities.
- Strong experience of managing and refining product backlogs, writing user stories and acceptance criteria, and working within agile delivery teams.
- Demonstrable ability to manage senior stakeholders, challenge requirements and make prioritisation decisions under competing pressures.
- Experience of managing multiple products, workstreams or priorities across strategic delivery, business-as-usual activity and technical improvements.
- Strong understanding of agile methodologies and the end-to-end product lifecycle, from discovery through to live service.
- Excellent communication and influencing skills, with the ability to work effectively across business and technology teams.
- Strong analytical and problem-solving skills, with a pragmatic approach to balancing business value, user needs and technical considerations.
- Experience of collaborating with cross-functional teams, including developers, architects, Business Analysts and third-party suppliers.
- A proactive, delivery-focused mindset with a commitment to continuous improvement and delivering measurable outcomes.
- Experience with Salesforce or similar enterprise CRM and digital platforms.
- Exposure to enterprise applications, digital services, workflow automation or business process improvement.
- Experience working in professional services, financial services or complex international organisations.
- Familiarity with agile delivery tools such as Jira or Azure DevOps.
- Experience working with external technology partners or implementation suppliers.
What success looks like
You will bring clarity and ownership to product priorities, build trusted stakeholder relationships and ensure delivery teams focus on the work that creates the greatest business value.
You will be confident navigating competing demands, making informed trade-offs and driving continuous improvement across the Firm's digital services portfolio.
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Digital Product Owner - Professional Services, London - TWE47745 employer: twentyAI
At twentyAI, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the vibrant city of London, we offer competitive benefits, opportunities for professional growth, and the chance to work on cutting-edge data solutions that make a real impact in the financial services sector. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
