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- Tasks: Manage key client relationships and provide exceptional support.
- Company: Join a dynamic team in the financial sector focused on prime brokerage.
- Benefits: Opportunity for leadership growth and networking at industry events.
- Why this job: Shape the client relationship function and engage with high-profile clients.
- Qualifications: Strong analytical skills and experience in hedge fund financing required.
- Other info: Be the first hire in the UK, influencing the role's evolution.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This individual will be responsible for managing key client relationships, ensuring seamless support, and developing the function into a strategic pillar of the business. With a deep understanding of prime brokerage methodologies and a problem-solving mindset, they will act as the first point of contact for clients, providing technical expertise and exceptional service. As the first hire in this role in the UK, this person will have the opportunity to shape the function and, as it evolves, take on leadership responsibilities.
Responsibilities:
- Develop a deep understanding of their platform, becoming a ‘super-user’ with a strong grasp of the system’s functionalities, calculations, and how it integrates into client workflows.
- Build and maintain strong, long-term relationships with clients, ensuring their needs are met and acting as a trusted advisor on all product-related matters.
- Take ownership of client inquiries, troubleshooting issues independently before escalating, and proactively identifying areas for process improvement.
- Stay ahead of client needs by providing insights, product updates, and strategic recommendations to enhance their experience and optimize their usage of our platform.
- Actively participate in industry events, networking opportunities, and face-to-face client meetings to strengthen relationships and promote the company’s presence in the market.
- A mindset focused on building and expanding the function, with the drive to take on greater responsibilities as the team grows.
- Work closely with internal teams, including sales, product development, and onboarding, to relay client feedback and contribute to continuous product enhancement.
Requirements:
- Strong analytical skills and the ability to quickly grasp complex financial systems and calculations.
- Hands-on experience with hedge fund financing, securities lending, swaps, and prime brokerage operations.
- Exceptional communication, interpersonal, and presentation abilities, with the confidence to engage directly with clients.
- Ability to work independently, take initiative, and drive projects forward in a fast-paced environment.
- A mindset geared towards growing a function, with leadership aspirations as the team expands.
- Strong understanding of industry trends and developments, with the ability to translate them into valuable input for product development.
- Willingness to attend in-person client meetings and industry events in London and potentially Europe.
This role offers a unique opportunity for an ambitious professional to shape and grow the UK client relationship function while collaborating with an experienced team and engaging with high-profile clients in the financial sector.
Client Relationship Manager employer: twentyAI
Contact Detail:
twentyAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarize yourself with the prime brokerage landscape and current industry trends. This knowledge will not only help you understand client needs better but also position you as a trusted advisor during conversations.
✨Tip Number 2
Network actively within the financial services sector. Attend industry events and engage with professionals in similar roles to gain insights and build relationships that could benefit your application.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed client relationships or resolved complex issues in the past. This will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Show your enthusiasm for the role by expressing your desire to shape the client relationship function. Highlight your leadership aspirations and readiness to take on greater responsibilities as the team grows.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Relationship Manager position. Tailor your application to highlight your relevant experience in managing client relationships and your knowledge of prime brokerage methodologies.
Highlight Relevant Experience: In your CV and cover letter, emphasize your hands-on experience with hedge fund financing, securities lending, and other relevant financial systems. Use specific examples to demonstrate your analytical skills and problem-solving mindset.
Showcase Communication Skills: Since exceptional communication and interpersonal skills are crucial for this role, provide examples of how you've successfully engaged with clients in the past. Highlight any presentations or networking events you've participated in to showcase your confidence and ability to build relationships.
Express Leadership Aspirations: As this role involves shaping a new function, express your ambition to take on leadership responsibilities. Discuss your mindset geared towards growth and how you plan to contribute to the development of the client relationship function as the team expands.
How to prepare for a job interview at twentyAI
✨Understand the Platform Inside Out
Make sure to familiarize yourself with the platform's functionalities and how it integrates into client workflows. Being able to discuss specific features and their benefits will demonstrate your commitment and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've independently resolved client inquiries or improved processes in previous roles. This will highlight your analytical skills and proactive mindset, which are crucial for this position.
✨Demonstrate Strong Communication Abilities
Practice articulating complex financial concepts in a clear and engaging manner. Your ability to communicate effectively with clients will be key, so consider role-playing potential client interactions before the interview.
✨Express Your Leadership Aspirations
Since this role involves shaping the client relationship function, convey your enthusiasm for taking on leadership responsibilities as the team grows. Share your vision for how you can contribute to the team's success and the company's presence in the market.
