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- Tasks: Support key trading systems, troubleshoot issues, and enhance production environments.
- Company: Join a leading trading organisation at the forefront of global operations.
- Benefits: Enjoy opportunities for cross-training and professional development in a dynamic environment.
- Why this job: Be part of a critical team driving service excellence in a fast-paced energy market.
- Qualifications: Experience with trading systems like Endur or Murex is preferred; teamwork and adaptability are key.
- Other info: This role offers a unique chance to impact mission-critical operations.
The predicted salary is between 36000 - 60000 £ per year.
A high priority position has arisen to join a leading trading organisation as an Application Support Analyst, responsible for ensuring the reliability and availability of key trading systems used across global operations. This is a critical role within the IT team, focused on maintaining and enhancing the production environment of core trading platforms.
You will provide both technical and functional support for a suite of business-critical applications across front, middle and back office. The business utilise a mixed ETRM estate (including Endur) but are open to cross-training people who have experience with trading and risk management systems such as Murex, Fidessa, Calypso, Findur, Finastra or similar platforms.
The role plays a vital part in managing end-of-day processes, troubleshooting issues, and driving service excellence through continuous improvement.
Key Responsibilities- Provide 1st and 2nd line support for managed applications, ensuring rapid and effective resolution of production issues.
- Manage and track incidents through to closure, communicating clearly with stakeholders throughout.
- Escalate complex issues to 3rd line support (internal teams or external vendors) as appropriate.
- Monitor system performance and availability, working to meet or exceed defined service level agreements (SLAs).
- Ensure all application releases and configuration changes are well-managed, documented, and include appropriate rollback plans.
- Develop and enhance production support procedures to improve service quality and operational efficiency.
- Participate in the onboarding of new software from delivery projects, ensuring support readiness and proper knowledge transfer.
- Maintain clear and concise documentation for resolving key system issues and processes.
- Execute and monitor end-of-day processes for supported trading systems.
- Maintain master data within designated applications following business approvals.
- Provide support during disaster recovery tests and failover scenarios when required.
- Experience supporting trading and risk management systems, including, but not limited to: Endur, Allegro, Symphony, Aspect, Murex, Fidessa, Calypso, Findur, Finastra.
- Strong understanding of trading processes and environments.
- Demonstrated ability to work collaboratively within a team-oriented, high-pressure environment.
- Proven track record of driving process improvements and adapting to shifting priorities.
This is a unique opportunity to support mission-critical trading operations in a fast-paced and dynamic energy market. If you are a proactive problem-solver with a passion for technology and operational excellence, we’d love to hear from you.
Application Support Analyst employer: twentyAI
Contact Detail:
twentyAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific trading and risk management systems mentioned in the job description, such as Endur, Murex, and Fidessa. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in trading organisations or similar roles. Engaging with them on platforms like LinkedIn can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing incidents and troubleshooting issues. Be ready to share specific examples of how you've resolved production problems in the past, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your ability to drive process improvements by thinking of examples where you've enhanced operational efficiency in previous roles. This will align well with the company's focus on continuous improvement and service excellence.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting trading and risk management systems. Include specific examples of how you've contributed to system reliability and availability in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Application Support Analyst role. Mention your understanding of trading processes and how your skills align with the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, particularly in high-pressure environments. Highlight any experience you have with incident management and process improvements.
Highlight Technical Proficiency: Clearly outline your technical skills related to the required trading systems, such as Endur or Murex. If you have experience with similar platforms, mention them and express your willingness to learn and adapt.
How to prepare for a job interview at twentyAI
✨Understand the Trading Environment
Familiarise yourself with trading processes and the specific systems mentioned in the job description, such as Endur, Murex, or Fidessa. Showing that you have a solid grasp of how these platforms operate will demonstrate your readiness for the role.
✨Highlight Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved technical issues in high-pressure situations. This will showcase your ability to handle the demands of the role and your proactive approach to problem-solving.
✨Emphasise Team Collaboration
Since the role requires working closely with various teams, share experiences that highlight your ability to collaborate effectively. Mention any instances where you contributed to team success or improved processes through teamwork.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-world scenarios, such as managing incidents or executing end-of-day processes. Practising your responses to these types of questions can help you articulate your thought process and decision-making skills.
