Insurance Account Handler

What’s on Offer * Competitive salary (£28,000 – £32,000) * 20 days annual leave plus bank holidays * Pension scheme and wellbeing package (including GP access) * Support for CII qualifications and professional development * 20 days holiday + bank holidays (increasing with length of service) * A friendly, supportive team environment – and adorable office dogs! About My Client My client is a well established family run dynamic and customer-focused insurance brokerage committed to delivering exceptional service and tailored solutions. They pride themselves on strong client relationships and expert advice across a range of commercial insurance products. The Role We’re looking for a proactive and professional Insurance Account Handler to join their team. In this role, you’ll manage a portfolio of commercial clients, ensuring their insurance needs are met with accuracy and care. You’ll handle renewals, mid-term adjustments, and new business opportunities while maintaining compliance and delivering outstanding customer service. Key Responsibilities * Manage and develop a portfolio of commercial insurance accounts * Prepare and issue quotations, renewals, and policy documentation * Negotiate competitive premiums and terms with insurers * Handle client queries promptly and professionally * Ensure compliance with FCA regulations and company procedures * Maintain accurate records using Acturis and CRM systems * Assist with claims handling and identify cross-selling opportunities What We’re Looking For * Minimum 1 year experience in an insurance role (broker or insurer environment) * Strong understanding of general insurance principles * Excellent communication and negotiation skills * High attention to detail and organisational ability * Proficiency in Microsoft Office and Acturis (essential) * Customer-focused and able to work independently and as part of a team