PR Account Manager/Senior Account Manager

Perm/Full time

Hybrid – Monday, Tuesday and Thursday in office

Salary: £31,000 to £40,000 per annum

Location: Hardham, West Sussex

Due to the rural location of our office, driving is essential

At Twelve, we’re on a mission to drive Change for Good.

We’re an award-winning health marketing communications and creative agency delivering work that makes a positive, lasting impact — for clients, audiences, and wider society. We deliver insight-led campaigns that change behaviour, spark action, and improve lives.

Our expertise spans communications strategy, digital and social, ATL creative, PR and influencers, video and animation, and brand development.

Culture is important to us at Twelve

We believe in doing good work, doing good for our team and we are committed to our guiding beliefs:

Make it Count - In it Together - Human at Heart

Our beliefs define who we are. Our behaviours show we mean them.

We’re a collaborative team where camaraderie is a big part of our culture. We challenge and support each other, and we’re committed to creating a nurturing, flexible environment where people can learn, grow and thrive - whatever the level and whatever the discipline.

If you want your work to mean something, and to do it alongside people who genuinely care, you’ll fit right in.

We’re looking for an Account Manager/Senior Account Manager to join our growing team: someone who plays a key role in the day-to-day running of client accounts, helping to shape and deliver integrated campaigns across a range of sectors. This role is about balancing relationships, delivery and problem-solving.

What you’ll bring:

• Experience in an account management or client services role within an agency or relevant marketing/communications environment
• Strong PR, project management and organisational skills
• Excellent communication skills, both written and verbal
• Confidence managing multiple projects and priorities at once
• Ability to build positive client relationships and collaborate effectively with internal teams
• Commercial awareness and attention to detail
• A proactive, can-do attitude and a calm approach under pressure
• Genuine interest in creative communications, behaviour change, health, wellbeing or purpose-led work
• A kind, conscientious and ambitious team player who shares our agency beliefs of: In it Together, Make it Count and Human at Heart

What you’ll do:

• Managing the day-to-day delivery of client projects and campaigns
• Building strong, trusted relationships with clients and acting as a key point of contact
• Writing clear briefs, timelines, status updates and contact reports
• Coordinating internal teams to ensure projects are delivered on time, on budget and to a high standard
• Supporting the development of integrated campaigns across channels including creative, digital, PR and social
• Playing a supporting role in managing production projects from photo shoots to video shoots, including the planning in pre-production to delivery of final edits and shoots
• Keeping a close eye on project progress, budgets and deliverables
• Spotting opportunities to add value for clients and support account growth
• Helping maintain high standards across every stage of project delivery
• Bringing energy, ideas and a solutions-focused mindset to the team
• Role model our guiding beliefs Make it Count, In It Together and Human at Heart in how you work every day

What we’ll offer:

• Flexible, hybrid working dynamic (3 days in Pulborough office)
• Private Healthcare
• Quarterly Bonus (dependant on company profits)
• £500 personal growth allowance
• Book allowance of up to £50 a year
• Wellness fund of up to £100 a year
• 25 days holiday
• Birthday day off
• Christmas days off
• Bespoke wellbeing and people programme
• Enhanced family leave and pay
• Access to Charlie Perks at Work
• Regular team social events away and celebrations