At a Glance
- Tasks: Drive portfolio growth and client relationships in a dynamic tech consultancy.
- Company: Senior-led technology transformation consultancy with a focus on real impact.
- Benefits: Hybrid work model, executive visibility, and direct P&L ownership.
- Other info: Opportunity to work with high-profile clients and emerging tech initiatives.
- Why this job: Shape client engagement strategies and make a difference in tech transformation.
- Qualifications: 8+ years in B2B tech consulting with a consultative approach.
The predicted salary is between 90000 - 110000 £ per year.
Location: UK (Hybrid · regular travel to client sites)
Reports To: Commercial Director / Co-Founder
Company Type: Technology Transformation & Software Delivery Consultancy
About the Opportunity
We are a senior-led technology transformation consultancy working primarily with PE-backed and enterprise clients across Financial Services, Insurance, and adjacent sectors. We deploy lean, embedded teams of real experts to solve complex change initiatives - with a firm belief in building Long-Term Independence for our clients rather than billing large, permanent benches.
We are seeking a high-caliber Engagement Director to own portfolio commercial performance, client intimacy, and account expansion across our existing relationships.
What You Will Own
- Portfolio P&L & Revenue Expansion: Own performance across the portfolio, protecting margins and driving 15–25% YoY revenue growth through trusted account expansion and advisory work.
- Strategic Account Planning & QBRs: Establish structured QBRs, stakeholder maps, and multi-year growth roadmaps for key enterprise accounts.
- New Project Development: Partner closely with our Tech Director and delivery leads to uncover client pain points, translate them into technical discovery, and structure new scopes/PoCs.
- High-Value Advisory Streams: Design and scale recurring, sticky advisory models that add long-term strategic value to C-suite stakeholders.
- Portfolio Health & Governance: Oversee NPS (Target: 60+), keep revenue churn below 5%, and manage monthly revenue, pipeline, and forecasting reports.
Your First 90 Days
- Month 1: Complete a comprehensive portfolio health audit (baseline NPS, account risk flags, expansion opportunities).
- Month 2: Build account strategies for our top 5 enterprise accounts and launch a standardized QBR template.
- Month 3: Scope 3–4 near-term expansion projects with the Tech Director and pilot a recurring advisory model across key accounts.
Who You Are
- Experience: 8+ years as a Client Partner, Engagement Director, Principal Consultant, or Senior Account Lead within B2B technology consulting, digital transformation, or professional services.
- Consultative Commerciality: Proven track record of growing existing accounts organically via QBRs, trusted advisor relationships, and structured account plans (not aggressive sales pitches).
- Technical Fluency: Able to sit alongside a Tech Director or Lead Architect, understand complex delivery challenges, and translate client needs into structured proposals.
- Sector Context: Experience in Financial Services, Insurance, or Private Equity-backed environments is highly desirable, as is exposure to emerging tech/AI initiatives.
- Mindset: You thrive in agile, senior-led environments where structure is valued, but bureaucracy is rejected.
Why Join?
- Direct P&L ownership of an established, high-profile client portfolio (including FTSE-level and PE-backed brands).
- Work within a high-trust model that prioritises genuine value delivery over "bench bloating."
- Significant executive visibility and room to shape the firm's client engagement framework.
Interested candidates with experience leading engagement-led portfolio growth in tech transformation are invited to submit their CV for a confidential discussion.
Engagement Director in City of London employer: Twelve
As a leading technology transformation consultancy, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our hybrid working model, combined with regular client site visits, offers Engagement Directors the unique opportunity to drive impactful change while enjoying flexibility in their work environment. With a strong focus on employee growth and a commitment to delivering genuine value to our clients, we empower our team members to take ownership of their portfolios and shape the future of client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Director in City of London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Engagement Director at Twelve!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Twelve or be willing to refer you for that Engagement Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Twelve who’s on the lookout for their next Engagement Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Engagement Director role at Twelve!
We think you need these skills to ace Engagement Director in City of London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Twelve. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Twelve
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Twelve. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
