At a Glance
- Tasks: Manage client accounts and deliver impactful health campaigns.
- Company: Award-winning health marketing agency focused on positive change.
- Benefits: Flexible working, competitive salary, personal growth allowance, and wellness fund.
- Other info: Join a supportive culture that values creativity and personal development.
- Why this job: Make a real difference in health and wellbeing while collaborating with a passionate team.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Twelve Marketing Ltd is an award-winning health marketing communications and creative agency delivering work that makes a positive, lasting impact — for clients, audiences, and wider society. We deliver insight-led campaigns that change behaviour, spark action, and improve lives. Our expertise spans communications strategy, digital and social, ATL creative, PR and influencers, video and animation, and brand development. We work across a wide variety of clients within the healthcare sector, including consumer health, beauty and wellbeing, third sector, health tech, pharma, food and nutrition, and animal health.
We’re looking for an Account Manager/Senior Account Manager to join our growing team: someone who is organised, proactive, creatively curious, and excited by the opportunity to deliver meaningful work in the health and wellbeing space.
The role
As Account Manager, you’ll play a key role in the day-to-day running of client accounts, helping to shape and deliver integrated campaigns across a range of sectors. You’ll be a trusted point of contact for clients, keep projects moving smoothly, and work closely within our client team and alongside our strategists, creatives, and channel specialists to make sure every brief lands with impact. This is a brilliant opportunity for someone who enjoys balancing relationships, delivery, and problem-solving — and who wants their work to genuinely mean something.
What you’ll be doing
- Managing the day-to-day delivery of client projects and campaigns
- Building strong, trusted relationships with clients and acting as a key point of contact
- Writing clear briefs, timelines, status updates, and contact reports
- Coordinating internal teams to ensure projects are delivered on time, on budget, and to a high standard
- Supporting the development of integrated campaigns across channels including creative, digital, PR, and social
- Playing a supporting role in managing production projects from photo shoots to video shoots, including the planning in pre-production to delivery of final edits and shoots
- Keeping a close eye on project progress, budgets, and deliverables
- Spotting opportunities to add value for clients and support account growth
- Helping maintain high standards across every stage of project delivery
- Bringing energy, ideas, and a solutions-focused mindset to the team
What we’re looking for
- Experience in an account management or client services role within an agency or relevant marketing/communications environment
- Strong project management and organisational skills
- Excellent communication skills, both written and verbal
- Confidence managing multiple projects and priorities at once
- Ability to build positive client relationships and collaborate effectively with internal teams
- Commercial awareness and attention to detail
- A proactive, can-do attitude and a calm approach under pressure
- Genuine interest in creative communications, behaviour change, health, wellbeing, or purpose-led work
- A kind, conscientious, and ambitious team player who shares our agency beliefs of: In it Together, Make it Count, and Human at Heart
Why Twelve?
We’re a collaborative team where camaraderie is a big part of our culture. We challenge and support each other, and we’re committed to creating a nurturing, flexible environment where people can learn, grow, and thrive. If you want your work to mean something, and to do it alongside people who genuinely care, you’ll fit right in.
Twelve was founded over five years ago by two ex-directors from the leading healthcare agency, Pegasus. Given their experience, Twelve is a harmony of communications and creative, with no structural division and everyone working side by side, whatever the level and whatever the discipline. We believe in doing good work and doing good for our team. That’s why we’ve worked hard to deliver a comprehensive employee package that includes:
- Private Healthcare
- Flexible, hybrid working dynamic (3 days in Pulborough office)
- Quarterly Bonus (dependant on company profits)
- £500 personal growth allowance
- Book allowance of up to £50 a year
- Personal challenges wellness fund of up to £100
- 25 days holiday, plus birthday and Christmas days given
- Regular team social and celebrations
- Welcoming, inclusive, supportive, and inspiring office environment
- Bespoke learning and development plan
- Competitive salary
If you’re ready to help create work that delivers real impact — and be part of an agency where passion meets purpose — we’d love to hear from you.
Account Manager/Senior Account Manager employer: Twelve
At Twelve Marketing Ltd, we pride ourselves on being an exceptional employer that fosters a collaborative and nurturing work culture in Hardham, West Sussex. Our commitment to employee growth is reflected in our comprehensive benefits package, including private healthcare, flexible hybrid working, and a personal growth allowance, all designed to support your professional journey while making a meaningful impact in the health and wellbeing sector. Join us to be part of a team that values camaraderie, creativity, and purpose-driven work, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Twelve, they care about making a positive impact, so think about how your skills align with their mission and be ready to share examples.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for health and wellbeing shine through. They’re looking for someone who’s not just qualified but also genuinely excited about the work.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re really interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
We think you need these skills to ace Account Manager/Senior Account Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for health and wellbeing shine through. We want to see that you genuinely care about making a positive impact in this space!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in account management or client services. We love seeing how your skills align with our mission at Twelve!
Be Clear and Concise:Keep your writing straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate clarity as much as creativity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Twelve.
How to prepare for a job interview at Twelve
✨Know Your Stuff
Before the interview, dive deep into Twelve Marketing Ltd's mission and recent campaigns. Familiarise yourself with their work in health marketing and how they drive change for good. This will not only show your genuine interest but also help you connect your experience to their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects simultaneously. Highlight your organisational skills and how you've successfully delivered on time and within budget. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at Twelve and share your enthusiasm for working collaboratively. Remember, they’re looking for someone who can build strong client relationships, so demonstrate your interpersonal skills.
✨Bring Ideas to the Table
Prepare a few ideas or insights related to health marketing that could add value to Twelve’s campaigns. This shows your proactive mindset and creative curiosity, which are key traits they’re looking for. It’s a great way to demonstrate your passion for purpose-led work.
