At a Glance
- Tasks: Manage the showroom, engage customers, and generate leads for our sales team.
- Company: TWC Home Improvements, a growing company focused on stylish home solutions.
- Benefits: Competitive salary, performance bonuses, full training, and growth opportunities.
- Other info: Structured working days in a supportive environment with excellent career growth.
- Why this job: Join a friendly team and help homeowners transform their spaces with energy-efficient products.
- Qualifications: Friendly, confident, and motivated individuals; customer-facing experience is a plus.
The predicted salary is between 28000 - 28500 £ per year.
TWC Home Improvements is a growing home improvement company specialising in high-quality windows, doors and living spaces. We pride ourselves on delivering excellent customer service and helping homeowners transform their properties with stylish, energy-efficient solutions.
The Roles
We are looking for friendly, approachable and well-presented individuals to run and support our showroom in Witney. You will be the first point of contact for visitors creating a welcoming, relaxed environment while identifying opportunities to engage customers and generate leads for our sales team. This is about people skills and timing, not pushy selling.
Key Responsibilities
- Managing and supporting the day-to-day running of the showroom
- Welcoming and engaging with customers
- Providing information and guidance on our products
- Booking qualified appointments for the sales team
- Maintaining a clean, professional and inviting showroom
- Working towards lead-generation targets
About You
- Friendly, confident and approachable
- Smart and professional in presentation
- Good at reading customers and knowing when to engage
- Motivated by targets and results
- Customer-facing experience is helpful but not essential
- Willing to learn and build strong product knowledge
What We Offer
- Competitive salary (pro rata for part-time)
- Performance bonus scheme
- Full training
- Supportive, growing company
- Structured working days
- Opportunities to grow
Apply Now: Send your CV with a short introduction and confirm whether you are applying for the Full-Time Showroom Manager or Part-Time Showroom Assistant position.
Showroom Manager - Lead Customer Experience & Lead Gen in England employer: TWC Home Improvements
At TWC Home Improvements, we pride ourselves on being an excellent employer by offering competitive self-employed rates and consistent year-round work for our experienced Window and Door Fitters. Our supportive work culture, combined with the provision of a company van, fuel card, and tools, ensures that our fitters can focus on delivering exceptional installations without the stress of chasing jobs. Join our friendly team in Swindon and enjoy the opportunity to work with premium products while showcasing your craftsmanship across Wiltshire, Oxfordshire, and Gloucestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager - Lead Customer Experience & Lead Gen in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TWC Home Improvements. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TWC Home Improvements before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Manager - Lead Customer Experience & Lead Gen in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TWC Home Improvements:Your cover letter is your chance to shine! Tell us why you want to work at TWC Home Improvements specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TWC Home Improvements!
How to prepare for a job interview at TWC Home Improvements
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
