At a Glance
- Tasks: Be the friendly voice for customers, ensuring smooth installations and aftercare.
- Company: Join TWC Home Group, a supportive team focused on customer satisfaction.
- Benefits: Earn £25,000 per year with full training and holiday benefits.
- Other info: Dynamic office environment with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly phone manner, strong organisation, and previous customer service experience required.
TWC HOME GROUP Customer Service Coordinator Join the team keeping our customers informed, reassured and looked after Reports to: Operations
- Manager
- Department: Installation
- Office
Location: Headlands Grove Trading Estate, SN2 7JQ Salary & Package: £25,000 per annum + holidays.
Full training provided.
About the Role TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on — from the moment their installation is booked, right through to aftercare.
You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after.
- What You'll Be Doing Customer Communication
- Call customers ahead of installation to talk them through what will happen on the day.
- Explain arrival times, site preparation and what to expect.
- Answer questions and keep customers reassured throughout. Aftercare
- Call customers after installation to check they're happy.
- Log any concerns and arrange prompt follow-up.
- Encourage happy customers to leave a review. Service & Remedial Management
- Take service calls and work out what's needed to put things right.
- Raise service reports and order any parts required.
- Track remedial jobs through to completion. Scheduling & Logistics
- Manage service engineers' diaries and book appointments efficiently.
- Confirm and rearrange appointments as needed.
- Make sure engineers have everything they need before heading out. Reception & Office Support
- Answer incoming calls and direct them to the right person.
- Take accurate messages and monitor the inbox.
- Support the Installation Office with day-to-day admin.
- Help keep schedules and customer records up to date. What We're Looking For Essential
- A friendly, professional telephone manner.
- Strong organisational skills and attention to detail.
- Comfortable multitasking in a busy office.
- Good computer literacy.
- A calm, problem-solving approach.
- Previous customer service experience. Desirable
- Experience in windows, doors or home improvements.
- Experience scheduling engineers or installation teams.
- Understanding of warranty or remedial processes.
- Experience using a CRM system.
Interested in joining TWC Home Group?
Apply now with your latest CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
Customer Service Coordinator employer: TWC Home Improvements
At TWC Home Improvements, we pride ourselves on being an excellent employer by offering competitive self-employed rates and consistent year-round work for our experienced Window and Door Fitters. Our supportive work culture, combined with the provision of a company van, fuel card, and tools, ensures that our fitters can focus on delivering exceptional installations without the stress of chasing jobs. Join our friendly team in Swindon and enjoy the opportunity to work with premium products while showcasing your craftsmanship across Wiltshire, Oxfordshire, and Gloucestershire.
