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- Tasks: Manage sales orders, handle customer inquiries, and support the Helpdesk team.
- Company: TW Perry is a dynamic company in Milton Keynes, focused on IT system training and support.
- Benefits: Potential for permanent role, office-based work, and a supportive team environment.
- Why this job: Great entry-level opportunity to gain experience in sales and helpdesk administration.
- Qualifications: No specific qualifications required, just a willingness to learn and similar experience preferred.
- Other info: Contract role with potential for growth; perfect for high school and college students.
The predicted salary is between 28800 - 48000 £ per year.
TW Perry is seeking a Sales and Helpdesk Administrator for their office in Milton Keynes, England. This position is initially offered as a contract role, with the potential to become permanent if successful.
Responsibilities:
- Manage sales orders from receipt of customer purchase orders to raising SOP on the Protean System and communicating expectations to all parties.
- Update customers on order progress and invoice upon dispatch of goods.
- Create and publish the Service Contract Matrix for the management team.
- Handle initial telephone inquiries from customers.
- Maintain service and maintenance contracts, ensuring invoicing according to renewal dates, and liaise with account management for renewals.
- Process monthly and quarterly maintenance invoices for large S&M contracts.
- Manage customer consumable orders, coordinate stock levels with Order Management, and communicate lead times to customers.
- Prepare and process service invoices in line with customer requirements and company guidelines.
- Support the Helpdesk team by taking customer and engineer calls and logging them according to SLA requirements on the Protean Service Management system.
If you have similar experience, please get in touch.
Additional Details:
- Seniority level: Entry level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT System Training and Support
Sales and helpdesk administrator employer: TW Perry
Contact Detail:
TW Perry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and helpdesk administrator
✨Tip Number 1
Familiarise yourself with the Protean System, as it's a key part of the role. Understanding how to navigate and utilise this system will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and managing expectations. Practising common scenarios can help you respond effectively during interviews and show that you're ready for the fast-paced environment.
✨Tip Number 3
Network with current or former employees of TW Perry or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with sales order management and invoicing processes. Being able to articulate your relevant experience clearly will set you apart from other candidates and show that you understand the responsibilities of the role.
We think you need these skills to ace Sales and helpdesk administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to sales and helpdesk administration. Focus on skills like order management, customer communication, and invoicing processes that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention specific experiences that demonstrate your ability to manage sales orders and handle customer inquiries effectively.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, communication, and proficiency with systems like Protean. These are crucial for managing orders and supporting the Helpdesk team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at TW Perry
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Sales and Helpdesk Administrator. Familiarise yourself with managing sales orders, handling customer inquiries, and processing invoices. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves liaising with customers and the management team, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in handling inquiries or resolving issues.
✨Demonstrate Your Organisational Abilities
The position requires managing multiple tasks such as updating customers on order progress and maintaining service contracts. Be ready to discuss how you prioritise tasks and stay organised, perhaps by sharing specific tools or methods you use.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the software they use (like the Protean System), or what success looks like in this position. This not only helps you gauge if the job is right for you but also leaves a positive impression.
