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- Tasks: Coordinate courier work, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team in a fast-paced transport company.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the backbone of operations and make a real difference in logistics.
- Qualifications: Strong communication skills and ability to multitask effectively.
- Other info: Work Monday to Friday with flexible hours and a collaborative team spirit.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary
The Co-Ordinator would be expected to handle a variety of tasks that ensure the smooth running of the Operations Department. They would monitor the allocation of work to couriers, ensuring adherence to client service levels. This role is crucial to the smooth running of our operations.
Responsibilities and Duties
- Monitor the allocation of work to couriers
- Proactively keep staff and clients informed of delays/issues
- Answer courier phone lines (customer calls when necessary)
- Arrange special collections/deliveries
- Meet KPI targets daily
- Report discrepancies to managers
- Monitor incoming emails
- Update docket ETA\’s
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Maintain contact with drivers on Live bookings
-
Proactively maintain a high level of customer care across all bookings
Working Hours: 40 hours a week- Mon-Friday: 12:00-21:00 with 1 hour unpaid lunch break
Transport Coordinator employer: TVS Supply Chain Solutions
Contact Detail:
TVS Supply Chain Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to transport coordination. Think about how you’d handle specific scenarios, like managing delays or communicating with couriers, and be ready to share your experiences.
✨Tip Number 3
Show off your organisational skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed logistics or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Transport Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Coordinator role. Highlight any relevant experience you have in logistics or customer service, and don’t forget to mention your ability to handle multiple tasks efficiently!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Operations Department. Mention specific skills that align with the job description, like monitoring work allocation or maintaining high customer care.
Showcase Your Communication Skills: Since this role involves keeping staff and clients informed, make sure to highlight your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TVS Supply Chain Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Transport Coordinator. Familiarise yourself with how to monitor work allocation and keep clients informed. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like delays or discrepancies. Think of examples from your past experiences where you've successfully managed similar issues. This will demonstrate your problem-solving skills and ability to maintain high customer care.
✨Show Your Communication Skills
As a Transport Coordinator, you'll need to communicate effectively with couriers and clients. During the interview, practice clear and concise communication. You might even want to prepare a few questions to ask the interviewer about their communication processes to show your proactive approach.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks, such as monitoring emails and updating ETAs. Share specific tools or methods you use to stay organised, which will reassure them that you can handle the demands of the job.
