At a Glance
- Tasks: Lead and manage field engineers while driving compliance and efficiency in technical services.
- Company: Join a dynamic team at TVS Supply Chain Solutions, a forces-friendly employer.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and wellness support.
- Other info: Opportunities for professional growth and employee recognition in a supportive environment.
- Why this job: Make a real impact by enhancing service quality and driving improvements across the region.
- Qualifications: Experience in managing engineers and delivering exceptional customer service in IT Managed Services.
The predicted salary is between 40000 - 50000 £ per year.
Overview
As a pivotal part of the Technical Services operations team and the key interface between TVS SCS allocation teams and PAYE engineers and engineer suppliers, the Regional Field Manager will be responsible for all activities listed below.
- Field engineer line management
- Manage Field engineer compliance and help reduce costs
- Support Deskside & Projects on backfill resource
- Lead Field contact for key accounts
- Recruitment across the respective Field region/operation
- Support and help drive compliance across the technical services operation
In addition, this key role will work on ad hoc projects to identify efficiencies, drive compliance and lower cost across the Technical Services business in the UK.
Responsibilities
- Ensure line management of staff is in line with client site expectations and performance requirements
- Engage with Deskside Ops & Projects to ensure sufficient backfill in place if required.
- Owner of the recruitment process from selection to induction ensuring the required skills in the region to achieve service levels
- Help TVS SCS Tech drive Service through engineer compliance management covering performance, service improvements, service quality, billing and change
- Drive improvements in the regional allocation teams through smart allocation
- Work closely with the account teams and Tech support to help maximise revenue on the Field accounts
- Ensure suppliers are delivering the required levels of service
- Work within the technical operations engineering environment in driving compliance
Close working relationships within the Technical Services operational teams and with the TVS SCS Technical team and support deskside and project teams.
Ability to manage remote teams across multiple client sites and communicate at both senior and operational levels in IT Outsourcing and/or IT Managed Service clients required.
Qualifications and Skills
- Experienced managing engineers
- Demonstrable experience in delivering and delighting customers in IT Managed Services
- Experience in driving engineer compliance
- Excellent customer facing/customer service skills
- Proven ability to build and drive service through KPIs
- A passion for delivering world‑class service
- Demonstrable experience in managing remote workers
- Knowledge of ITIL disciplines
- Excellent written and verbal communication skills
- Willingness to support and mentor junior staff
- Ability to work under pressure and meet deadlines
- Excellent organisational skills, self‑motivating and able to take responsibility
- Ability to manage and prioritise tasks and time efficiently
- Proficient in Microsoft Office suite
- Experience managing a financial P&L
Benefits
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy‑back scheme (5 additional days available)
- Salary sacrifice car scheme – cost‑effective way to lease a new car via salary sacrifice (subject to minimum earnings eligibility)
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access to:
- Virtual GP consultations and second opinions
- Mental health support and counselling
- Online physiotherapy
- Access to CONNECTPlus long‑term health condition support
- Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
- Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance.
This includes verification of identity, right to work in the UK, employment history and a basic criminal records check for unspent convictions.
Candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
Equal Opportunities
TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS has signed the Armed Forces Covenant and is a forces‑friendly employer.
The organisation supports employees to realise their potential and encourages initiative and high impact results.
- Location
- Leeds
- #J-18808-Ljbffr
Regional Manager in Leeds employer: TVS Supply Chain Solutions
TVS Supply Chain Solutions is an excellent employer that prioritises employee well-being and professional growth. With a hybrid working structure, competitive benefits such as a pension scheme and enhanced maternity leave, and a culture that values service excellence, employees are empowered to thrive in their roles while contributing to impactful recruitment strategies.
Contact Details:
TVS Supply Chain Solutions Recruitment Team
