At a Glance
- Tasks: Support Account Managers in client relations and drive excellent customer experiences.
- Company: Join TVS Supply Chain Solutions, a leader in innovative logistics.
- Benefits: Competitive salary, 25 days holiday, wellness support, and career progression.
- Other info: Hybrid working model with opportunities for growth and development.
- Why this job: Be part of a dynamic team shaping business success and client satisfaction.
- Qualifications: Proactive, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Enhance your Career with TVS Supply Chain Solutions.
Job Overview
- Department: Commercial (Beverages)
- Reporting to: Head of Beverage Account Management (or Senior Account Manager)
Join an exciting and dynamic team that plays a key role in shaping the path of our business.
About the Account Management function:
The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.
Our mission: Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.
Your Purpose:
Reporting to the Head of Department (or a Senior Account Manager), you will support the Account Management function in managing client relations. Learn and understand our clients’ businesses and what drives them. Work with Account Managers to support identification of new opportunities that benefit all parties. Provide support to Account Managers through reporting, KPI and trend analysis. Work with Account Managers to drive the effectiveness of business processes which underpin performance on our contracts, assisting with commercial initiatives and continuous improvement projects across various business functions. This is a dynamic and rewarding role. You will work to deliver excellent customer experiences with a focus towards commercial aspects of contract management; you will need to be flexible and open to change. A development pathway to becoming an Account Manager will be provided with training and opportunities to grow and learn within a commercial client facing world.
Job Responsibilities
Your Main Duties & Responsibilities:
- Provide support to the Account Management function to maintain and broaden commercial and account relationships with clients.
- Provide administrative support to Account Managers.
- Support Account Managers in the delivery of key account plans and strategic goals.
- Support in the resolution of client escalations.
- Support Account Managers in delivering an excellent customer experience if required.
- Represent TVS SCS in interfaces with the client if required.
- Maintain effective action logs to manage multiple priorities.
- Support the maintenance of client reports.
- Occasional liaison with the client accounting team to support the planning and forecasting process.
- Contribute ideas to develop marketing and growth strategies.
- Identify and attend industry and networking events to grow network.
- Support in identifying new potential ideas to grow our pipeline.
- Build and maintain strong relationships with internal stakeholders within TVS SCS.
- Develop industry insights and knowledge.
If required:
- Maintain monthly contract performance dashboards with the Account Manager.
- Provide holiday and absence cover.
- Attend client entertainment events.
- Support in on-time client payment in line with contracted terms.
Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations; infrequent international travel may be required from time to time. Depending on experience and growth within the role, you may be asked to act as a principal manager of the relationship with the client’s management team for smaller-scale contracts, providing you with a step to becoming an Account Manager.
Qualifications and Skills
Knowledge, Skills, Qualifications and Experience:
Essential:
- Proactive and enthusiastic to create change.
- Determined, empathetic and persuasive.
- Pragmatic and quick to respond to challenges.
- Willingness to learn.
- Goal driven and focused.
- Strong interpersonal skills.
- Analytical and numerate.
- Influencing and questioning skills.
- Excellent verbal and written communication skills.
- Applicants must have a valid driving license.
Preferred:
- Experience in a commercial environment.
- Able to provide innovative and well thought out solutions.
- Support in the delivery of performance and financial targets, including budgetary cost control.
- Commercial, purchasing, supply chain and/or operational background.
- An understanding of the Beverage or Hospitality sectors.
- Proposal and presentation skills.
- Direct first-hand experience of dealing with clients.
- Educated to degree level or similar.
To be successful in this role you will need to be able to think creatively, maintain an optimistic and positive approach and be ready to learn. This is a client facing position so you will also need to have strong interpersonal skills and/or a willingness to learn these techniques.
Package
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include:
- Competitive Salary and pension scheme with life assurance.
- 25 Days Holiday (plus 8 statutory Bank Holidays & discretionary holiday buying scheme).
- Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions, Mental health support, Financial and Legal support, Wellbeing and healthy living support.
- Employee referral scheme with financial reward.
- Training relevant to your role.
- Pass scheme (£100 to undertake training of your choice).
- Subsidised canteen.
- Company car / car allowance.
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
Where we are
Our head office is based at a purpose built, state of the art distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away. The office has onsite parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen. We are currently operating on a hybrid working basis; there will however be a period of time at the start of your employment spent fully working in our office, meeting our people and familiarising yourself with our systems and processes.
About TVS
TVS Supply Chain Solutions are a world leading supply chain and logistics services provider, implementing innovative supply chain solutions as true partners with a broad range of blue-chip organisations worldwide. Our clients operate in diverse sectors such as Automotive, Beverage, Defence, Utilities and Rail but they all have time-sensitive, business critical missions to deliver and TVS are an essential and integral component in their performance – with our help they achieve their business goals.
TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS has signed the Armed Forces covenant and is a forces friendly employer.
Job Location: Buckshaw Avenue, Chorley, PR6 7AJ
Account Executive in Euxton employer: TVS Supply Chain Solutions
At TVS Supply Chain Solutions, we pride ourselves on being an excellent employer, offering a dynamic work environment in Chorley that fosters professional growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package, including competitive salaries, generous holiday allowances, and wellness support programmes. With a focus on collaboration and innovation, we empower our team members to take initiative and drive impactful results, making this an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
TVS Supply Chain Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Euxton
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the beverage and hospitality sectors. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive! Reach out to potential employers directly, even if they don’t have a job posted. A friendly email expressing your interest can make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Show them you understand their business and how you can contribute to their success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come in directly, and it shows you’re genuinely interested in joining our team at TVS Supply Chain Solutions.
We think you need these skills to ace Account Executive in Euxton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your relevant skills and experiences that align with what we’re looking for, especially in client management and commercial performance.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! Use your application to express your passion for the beverage industry and how you can contribute to our mission of delivering excellent customer experiences.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TVS Supply Chain Solutions
✨Know Your Client
Before the interview, take some time to research TVS Supply Chain Solutions and their clients. Understand their business model, key challenges in the beverage sector, and how they create value for their customers. This knowledge will help you demonstrate your proactive approach and ability to build strong client relationships.
✨Showcase Your Analytical Skills
As an Account Executive, you'll need to support Account Managers with reporting and KPI analysis. Be prepared to discuss your analytical skills during the interview. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will show that you're goal-driven and focused on delivering results.
✨Demonstrate Your Interpersonal Skills
Since this role is client-facing, it's crucial to highlight your interpersonal skills. Think of specific instances where you've successfully managed client relationships or resolved conflicts. Practice articulating these experiences clearly, as it will showcase your empathy and persuasive abilities.
✨Be Ready to Discuss Growth Opportunities
TVS offers a development pathway to becoming an Account Manager, so express your enthusiasm for growth. Prepare to discuss your career aspirations and how you see yourself evolving within the company. This shows that you're not just looking for a job, but are genuinely interested in contributing to the company's success.
