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- Tasks: Drive new business growth and manage key client accounts with strategic planning.
- Company: Dynamic logistics company focused on innovation and collaboration.
- Benefits: Competitive salary, hybrid working, wellness support, and generous holiday allowance.
- Why this job: Lead impactful projects and build strong relationships with key clients.
- Qualifications: Experience in account management and strong commercial awareness required.
- Other info: Join a supportive team with excellent career development opportunities.
The predicted salary is between 60000 - 80000 ÂŁ per year.
The Account Director will drive new business growth through a combination of account mining and external hunting strategies. They will lead the development and implementation of account strategies, plans, and budgets for specific customers to achieve agreed business objectives. This will involve building and maintaining strong relationships with all customers and potential customers, understanding their evolving needs and requirements, and collaborating closely with all departments to ensure customer needs are met efficiently and effectively.
We are seeking a dynamic and experienced Account Director to lead a portfolio of key client existing accounts while guiding a team of Account Managers. The role demands strong commercial leadership within the UK business, strategic planning, driving change, supporting business development and commercial selling, customer satisfaction, and ensuring the delivery of existing and new contracts.
Job Responsibilities
- Client Relationship & Account Management
- Develop and maintain senior-level relationships with key client stakeholders.
- Act as the primary commercial point of contact for strategic accounts.
- Understand client supply chain requirements, operational challenges, and growth plans.
- Conduct regular business reviews to assess performance and identify improvement opportunities.
- Account Growth & Commercial Development
- Drive revenue growth through product sales, service expansion, and managed supply chain solutions.
- Identify opportunities for upselling and cross‑selling logistics services, value‑added solutions, and product ranges.
- Develop and implement account growth strategies aligned with business objectives.
- Support new business opportunities within existing client organisations.
- Supply Chain & Operational Alignment
- Work closely with operations, procurement, warehousing, and transport teams to ensure service delivery meets contractual and performance requirements.
- Support continuous improvement initiatives focused on efficiency, cost reduction, and service enhancement.
- Manage escalations and ensure timely resolution of operational issues.
- Commercial & Financial Management
- Own account profitability, pricing strategy, and margin performance.
- Lead commercial negotiations, contract renewals, and service agreements.
- Monitor forecasts, budgets, and performance against revenue targets.
- Ensure accurate pipeline management and reporting.
- Leadership & Collaboration
- Lead and support Account Managers and internal stakeholders across departments.
- Foster strong cross‑functional collaboration between sales, operations, and supply chain teams.
- Provide strategic direction to account teams to ensure consistent delivery.
Qualifications and Skills
- Significant experience in account management or commercial roles within logistics, supply chain, or product distribution environments.
- Strong understanding of managed supply chain models, logistics operations, and product‑based sales.
- Demonstrated experience managing large or complex client accounts.
- Strong commercial awareness and negotiation skills.
- Ability to translate operational requirements into commercial solutions.
- Excellent stakeholder management and communication skills.
Key Competencies
- Strategic account development
- Commercial acumen
- Supply chain understanding
- Relationship management
- Problem solving and decision‑making
- Leadership and influence
Typical KPIs
- Account revenue and margin growth
- Client retention and contract renewal rates
- Service performance against SLAs/KPIs
- Supply chain efficiency improvements
- Customer satisfaction scores
- Pipeline and opportunity conversion
Benefits
- Competitive Salary
- Pension scheme with up to 6% employer‑matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy‑back scheme (5 additional days available)
- Salary sacrifice car scheme
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
We are an equal opportunities employer and a forces‑friendly employer. We encourage and support employees to realise their potential and achieve high‑impact results.
Account Director in Birmingham employer: TVS Supply Chain Solutions
Contact Detail:
TVS Supply Chain Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Account Director role!
We think you need these skills to ace Account Director in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in account management and how it aligns with our needs at StudySmarter. We want to see how you can drive growth and build relationships!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven revenue growth or improved client satisfaction in previous roles. This will help us see the impact you could have at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without unnecessary fluff. Remember, we’re looking for strong commercial leadership!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at TVS Supply Chain Solutions
✨Know Your Accounts
Before the interview, dive deep into the company’s existing accounts and their key clients. Understand their business models, challenges, and growth strategies. This will not only show your interest but also help you discuss how you can drive account growth effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with commercial negotiations and account profitability. Bring examples of how you've successfully managed large client accounts and driven revenue growth. This will demonstrate your capability to lead in a commercial role.
✨Demonstrate Leadership Skills
As an Account Director, you'll be leading teams. Share specific instances where you've guided teams or collaborated across departments to achieve objectives. Highlight your ability to foster strong relationships and influence stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios related to client escalations or operational issues you've faced in the past, and explain how you resolved them while ensuring customer satisfaction.