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- Tasks: Support major brand accounts and ensure top-notch customer service.
- Company: Join a dynamic team at TVS Supply Chain Solutions.
- Benefits: Competitive salary, 25 days holiday, wellness support, and training sponsorship.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: Experience in client relations and a passion for problem-solving.
- Other info: Great opportunities for personal growth and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Enhance your Career with TVS Supply Chain Solutions. This is a development and client support role that will be tailored to the individual. The purpose of the role is to support the day-to-day running of a major brand key account ensuring great customer service is provided and service excellence is delivered. The candidate would be expected to be a quick learner, challenge the effectiveness of business processes which underpin performance, contribute to continuous improvement projects, participate in customer meetings, respond to customer queries and drive value for TVS and performance for the client. This is not a sales position. It is about providing service, understanding processes and supporting the client.
Job Responsibilities
- Build strong relationships with the client.
- Support the wider TVS SCS team to ensure contract performance KPIs and inspirational service are delivered.
- Work with relevant stakeholders to ensure contracted profit and revenue targets are achieved.
- Identify and suggest continuous improvement ideas and cost‑down opportunities.
- Support the customer and TVS SCS in reviewing the effectiveness of KPIs and performance measurement of the contracts.
- Prepare and deliver monthly and quarterly client meetings.
- Suggest flexible and innovative solutions to the client’s operational issues.
- Build and maintain relationships with all key internal stakeholders within TVS SCS.
- Identify growth opportunities and solutions for both the client and TVS SCS.
- Maintain reports in the form of management reports and operational review minutes.
- Keep abreast of the client’s issues, industry issues and related legislative matters to develop knowledge and business network.
- Support the Head of Key Accounts with any ad‑hoc project support.
Qualifications and Skills
- Direct first‑hand experience of dealing with clients.
- Working in an environment where performance targets must be met.
- Experience of responding to problems, determining causes, developing improvement.
- Commercial and operational background would be an advantage.
- Experience of developing relationships with clients.
- Customer focused with determination to deliver positive outcomes for the client.
- Empathetic and persuasive person.
- Pragmatic and quick to respond to challenges.
- Enthusiastic to create change.
- Goal driven and focused.
- Analytical and numerate with an ability to analyse data and solve problems.
- Ability to think commercially.
- Excellent verbal and written communication skills.
Benefits
- Competitive salary and pension scheme with life assurance.
- 25 days holiday.
- Employee Assistance Programme supporting wellness with immediate access to GP consultation, mental health support, financial and legal support, and wellbeing and healthy living support.
- Employee referral scheme with financial reward.
- Professional membership and study sponsorship.
- Pass scheme (£100 to undertake training of your choice).
- Subsidised canteen.
Job Location
Logistics House, Buckshaw Avenue, Chorley, Lancashire PR6 7AJ
Account Manager employer: TVS Supply Chain Solutions
Contact Detail:
TVS Supply Chain Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TVS Supply Chain Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and service excellence. We recommend role-playing with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've improved processes or resolved client issues in the past. This will demonstrate your analytical abilities and customer focus, which are key for the Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TVS team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with client relationships and performance targets. We want to see how your skills align with the role of Account Manager, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and highlights your key achievements without fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TVS Supply Chain Solutions
✨Know the Client Inside Out
Before your interview, do some serious homework on the client you'll be supporting. Understand their business model, key challenges, and recent news. This will not only show your enthusiasm but also help you discuss how you can add value to their operations.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled challenges in previous roles. Think about times when you identified inefficiencies or improved processes. This is crucial for demonstrating your analytical skills and ability to drive continuous improvement.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. During the interview, focus on building a connection with your interviewers. Use active listening, ask insightful questions, and show genuine interest in their experiences at TVS. This will highlight your customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to client management and service delivery. Practice responding to these scenarios by outlining your thought process and the steps you would take to resolve issues. This will demonstrate your pragmatic and quick-thinking nature.
