Head of Account Management

Head of Account Management

Join an exciting and dynamic team that plays a key role in shaping the path of our business.

About the Account Management function:

The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.

Our mission:

Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.

Your Purpose:

You’ll be responsible for leading our entry into a new sector, managing one of the UK’s leading retail businesses over the initial 18-month transition period. After this you will be responsible for building out your own team as we continue to develop this sector. You’ll be instrumental in driving our business to deliver an exceptional customer experience. You’ll be our go to expert and senior contact in your sector.

We want our Account Management team to drive the effectiveness of business processes which underpin performance on our contracts, assisting with commercial initiatives and continuous improvement projects across various business functions.

This is a dynamic and rewarding role. You will work with complex, large, blue-chip businesses who lead their own markets. You’ll be an all-rounder; understanding the customer, their needs, and their changing market environment. You’ll deliver the voice of the customer back to our business; never afraid of a challenge, you’ll help shape the future of TVS.

Your Main Duties & Responsibilities:

• Act as the senior point of contact for your portfolio of clients, while building and nurturing trusted, long-lasting relationships.
• Collaborate with our business development team to ensure the clients are taking the full breadth of our services. Develop strategies to grow existing accounts, whilst ensuring quality and cost-effective services. Understand and develop increased share of wallet.
• Gain a deep understanding of the client’s needs and what they expect from TVS.
• Use your outstanding communication skills to present to and influence key stakeholders in TVS with clients.
• Identify and attend industry and networking events to grow network.

Build and maintain strong relationships with internal stakeholders within TVS SCS.

Develop industry intelligence, insights and knowledge.

Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations, overnight travel and international travel will be required from time to time.

Knowledge, Skills, Qualifications and Experience:

Essential

• Experience in the delivery of contract performance and financial targets.
• Demonstrable strengths in understanding the customer needs.
• Strong experience in delivering exceptional customer experiences.
• Energetic and enthusiastic to create change.
• Determined, empathetic and persuasive.
• Strong interpersonal skills.
• Analytical, numerate, able to articulate detail at a macro-level.
• Strong influencer.
• Excellent verbal and written communication skills.
• Applicants must have a valid driving license.

Preferred

• Leadership and / or prior management of team members, preferably in a commercial setting.
• Experience in a complex supply chain environment.
• Experience managing SaaS solutions customers.
• Support in the delivery of performance and financial targets, including budgetary cost control
• Commercial, purchasing, supply chain and/or operational background

Package

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary and pension scheme with life assurance
• 25 Days Holiday (plus 8 statutory Bank Holidays & discretionary holiday buying scheme)
• Employee Assistance Programme supporting wellness with immediate access to:

1. GP consultation and second opinions
2. Mental health support
3. Financial and Legal support
4. Wellbeing and healthy living support

• Employee referral scheme with financial reward
• Training relevant to your role
• Pass scheme (£100 to undertake training of your choice)
• Subsidised canteen
• Company car / car allowance

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Where we are

Our head office is based at a purpose built, state of the art distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away. The office has onsite parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen.

We are currently operating on a hybrid working basis, there will however be a period of time at the start of your employment spent fully working in our office, meeting our people and familiarising yourself with our systems and processes.

About TVS

TVS Supply Chain Solutions are a world leading supply chain and logistics services provider, implementing innovative supply chain solutions as true partners with a broad range of blue-chip organisations worldwide. Our clients operate in diverse sectors such as Automotive, Beverage, Defence, Utilities and Rail but they all have time-sensitive, business critical missions to deliver and TVS are an essential and integral component in their performance – with our help they achieve their business goals.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.