Account Manager

This is a development and client support role that will be tailored to the individual. The purpose of the role is to support the day-to-day running of a major brand key account ensuring great customer service is provided and service excellence is delivered. The candidate would be expected to be a quick learner, challenge the effectiveness of business processes which underpin performance, contribute to continuous improvement projects, participate in customer meetings, respond to customer queries and drive value for TVS and performance for the client. This is not a sales position. It is about providing service, understanding processes and supporting the client.

Main Duties and Responsibilities:

• Build strong relationships with the client.
• Support the wider TVS SCS team to ensure contract performance KPI’s and inspirational service is delivered.
• Work with the relevant stakeholders to ensure contracted profit and revenue targets are achieved.
• Identify and suggest continuous improvement ideas and cost-down opportunities to the client.
• Support the customer and TVS SCS in reviewing the effectiveness of KPI’s and performance measurement of the contracts.
• Support the customer in preparing and delivering monthly & quarterly client meetings.
• Suggest flexible & innovative solutions to the client’s operational issues.
• Build and maintain relationships with all key internal stakeholders within TVS SCS.
• Identify growth opportunities and solutions for both the Client and TVS SCS.
• Maintain reports in the form of management reports and operational review minutes.
• Keep abreast of the client’s issues, industry issues and all related legislative matters, to develop their knowledge and business network.
• Support the Head of Key Accounts with any ad-hoc project support.

Knowledge, Skills, Qualifications and Experience:

This role will be ideal for someone looking to develop their skill set within Account Management. An ideal candidate would have the following experience but given this is a development role some gaps are expected.

• Direct first-hand experience of dealing with clients.
• Working in an environment where performance targets must be met.
• Experience of responding to problems, determining causes, developing improvement.
• Commercial and operational background would be of advantage.
• Experience of developing relationships with clients.
• Customer focused with determination to deliver positive outcomes for the client.
• Empathetic and persuasive person.
• Pragmatic and quick to respond to challenges.
• Enthusiastic to create change.
• Goal driven and focused.
• Analytical and numerate with an ability to analyse data and problem solve.
• Ability to think commercially.
• Excellent verbal and written communication skills.

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include:

• Competitive Salary and pension scheme with life assurance.
• 25 Days Holiday.
• Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions, Mental health support, Financial and Legal support, Wellbeing and healthy living support.
• Employee referral scheme with financial reward.
• Professional Membership and Study Sponsorship.
• Pass scheme (£100 to undertake training of your choice).
• Subsidised canteen.

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.