Account Manager

Account Manager

Chorley Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support client accounts and ensure top-notch customer service daily.
  • Company: Join TVS SCS, a leader in logistics and supply chain solutions.
  • Benefits: Enjoy competitive salary, 25 days holiday, wellness support, and professional development opportunities.
  • Why this job: Perfect for those eager to grow in account management and make a real impact.
  • Qualifications: Ideal for candidates with logistics experience and strong communication skills.
  • Other info: This is a development role, so gaps in experience are expected.

The predicted salary is between 28800 - 43200 £ per year.

Account Manager

Job Description:

This is a development and client support role that will be tailored to the individual.

The purpose of the role is to support the day-to-day running of customer accounts ensuring great customer service is provided and service excellence is delivered.

The candidate would be expected to be a quick learner, challenge the effectiveness of business processes which underpin performance, contribute to continuous improvement projects, participate in customer meetings, respond to customer queries and drive value for TVS and performance for the client.

This is not a sales position. It is about providing service, understanding processes and supporting the client

Main Duties and Responsibilities:

· Build strong relationships with the client.

  • · Support the Account Manager to ensure contract performance KPI’s and inspirational service is delivered
  • · Work with the Account Manager to ensure contracted profit and revenue targets are achieved
  • · Identify and suggest continuous improvement ideas and cost-down opportunities to the Account Manager
  • · To support the Account Manager in reviewing the effectiveness of KPI’s and performance measurement of the contracts
  • · Support the Account Manager in preparing and delivering monthly & quarterly client meetings
  • · Suggest flexible & innovative solutions to the client’s operational issues
  • · Build and maintain relationships with all key internal stakeholders within TVS SCS
  • · Identify growth opportunities and solutions for both the Client and TVS SCS
  • · Maintain reports in the form of management reports and operational review minutes
  • · Keep abreast of the client’s issues, industry issues and all related legislative matters, to develop their knowledge and business network
  • · Support the Account Manager with any ad-hoc project support

Knowledge, Skills, Qualifications and Experience:

This role will be ideal for someone looking to develop their skill set within Account Management. An ideal candidate would have the following experience but given this is a development role some gaps are expected.

  • · Experience in logistics & supply chain operations
  • · Direct first-hand experience of dealing with clients
  • · Working in an environment where performance targets must be met
  • · Experience of responding to problems, determining causes, developing improvement
  • · Commercial and operational background would be of advantage
  • · Experience of developing relationships with clients
  • · Customer focused with determination to deliver positive outcomes for the client
  • · Empathetic and persuasive person
  • · Pragmatic and quick to respond to challenges
  • · Enthusiastic to create change
  • · Goal driven and focused
  • · Analytical and numerate with an ability to analyse data and problem solve
  • · Ability to think commercially
  • · Excellent verbal and written communication skills
  • · Ideally the candidate would be educated or able to perform to degree level

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

· Competitive Salary and pension scheme with life assurance

· 25 Days Holiday

· Employee Assistance Programme supporting wellness with immediate access to:

1. GP consultation and second opinions

2. Mental health support

3. Financial and Legal support

4. Wellbeing and healthy living support

· Employee referral scheme with financial reward

· Professional Membership and Study Sponsorship

· Pass scheme (£100 to undertake training of your choice)

· Subsidised canteen

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Account Manager employer: TVS Supply Chain Solutions UK & Europe

At TVS SCS, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment for our Account Managers. With a strong emphasis on employee growth, we offer comprehensive career progression opportunities, professional development sponsorship, and a robust wellness program, ensuring that our team members thrive both personally and professionally. Located in a vibrant area, our culture encourages innovation and collaboration, making it an ideal place for those looking to make a meaningful impact while enjoying a balanced work-life experience.
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Contact Detail:

TVS Supply Chain Solutions UK & Europe Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Account Manager

✨Tip Number 1

Familiarize yourself with the logistics and supply chain industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.

✨Tip Number 2

Practice building rapport quickly. Since this role emphasizes relationship management, think of ways to showcase your interpersonal skills, perhaps through mock interviews or networking events.

✨Tip Number 3

Prepare to discuss continuous improvement ideas. Reflect on past experiences where you've identified inefficiencies and suggest how you could apply similar thinking in this role to drive value for clients.

✨Tip Number 4

Stay updated on industry news and client-specific issues. This knowledge will not only help you in interviews but also position you as a proactive candidate who is genuinely interested in the client's success.

We think you need these skills to ace Account Manager

Client Relationship Management
Customer Service Excellence
Analytical Skills
Problem-Solving Skills
Continuous Improvement Mindset
Performance Measurement
Communication Skills
Logistics and Supply Chain Knowledge
Commercial Awareness
Empathy and Persuasiveness
Adaptability to Change
Goal Orientation
Data Analysis
Stakeholder Engagement
Report Writing

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Account Manager position. Understand the key responsibilities and skills required, such as building client relationships and supporting performance targets.

Tailor Your CV: Customize your CV to highlight relevant experience in logistics, supply chain operations, and client management. Emphasize any achievements that demonstrate your ability to meet performance targets and deliver excellent customer service.

Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the company's values. Mention specific examples of how you have successfully supported clients or improved processes in previous roles.

Highlight Continuous Improvement Skills: In your application, emphasize your analytical skills and your ability to identify improvement opportunities. Provide examples of how you've contributed to process enhancements or cost-saving initiatives in past positions.

How to prepare for a job interview at TVS Supply Chain Solutions UK & Europe

✨Understand the Role

Make sure you have a clear understanding of the Account Manager role and its responsibilities. Familiarize yourself with the key duties such as building client relationships, supporting contract performance, and identifying improvement opportunities.

✨Showcase Your Problem-Solving Skills

Be prepared to discuss specific examples where you've successfully identified problems and implemented solutions. Highlight your analytical skills and how they can contribute to continuous improvement in the client's operations.

✨Demonstrate Customer Focus

Emphasize your commitment to providing excellent customer service. Share experiences where you've gone above and beyond to meet client needs and how you maintain strong relationships with clients.

✨Prepare for Behavioral Questions

Expect questions that assess your ability to handle challenges and work collaboratively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your experience effectively.

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