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- Tasks: Manage customer accounts and ensure timely collection of outstanding debts.
- Company: Join a supportive team at TVS Supply Chain Solutions.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on brands.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Access to over 100 online courses for continuous professional development.
The predicted salary is between 28800 - 43200 £ per year.
Key Responsibilities:
- Manage a portfolio of approx. 250+ customer accounts, ensuring proactive and timely collection of outstanding debts.
- Prioritise ledger to prepare and review daily/weekly/monthly aging reports.
- Complete account reconciliations where necessary.
- Follow up on overdue invoices by phone, email, or letter.
- Ensure payments are received within agreed credit terms and in line with company policies.
- Maintain accurate records of all customer interactions regarding payments.
- Investigate and escalate to internal stakeholders to resolve any payments that will not be received by due date.
- Report to line manager and Credit Control Manager any potential bad debts/liquidations/write offs/accounts to go legal.
- Participate proactively in Ledger Reviews and internal/external stakeholder meetings.
Cash:
- Update daily Expected cash forecast before 10am and follow additional month end cash update.
- Investigate and escalate to internal stakeholders to resolve any payments that will not be received by due date.
- Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken.
- Review and support COE with obtaining remittance advice.
Disputes:
- Promptly escalate and collaborate with internal stakeholders to resolve issues and disputes affecting payments.
- Review own customer queries and follow up with internal stakeholders.
- Utilise Credit Tracker to maximise prompt dispute resolution.
- Proactively escalate to line manager/Credit Control Manager any issues you need support with.
Additional Duties:
- Provide cover for colleagues in their absence as designated by the Team Leader.
- Participate in Ledger Reviews and follow actions and timescales given.
- Update any Ledger Review Debtor files promptly and accurately within timescale set.
- Update Factoring Debtor file when required (Monthly).
- Utilise all data files to assist with collections/reconciliations.
- Assist with Internal and external audits.
- Assist with any business/systems developments as and when required.
- Ongoing self-development to improve excel, business knowledge and skills.
- Ad hoc duties as and when required.
Qualifications and Skills:
- Company pension scheme.
- Company sick pay.
- 25 days annual leave (plus 8 bank holidays).
- Holiday buy-back scheme (5 additional days available).
- Long Service Award scheme.
- Reward & Recognition scheme.
- Death in service benefit.
- Access to over 100 online courses to support your continuous and professional development.
- Employee benefits platform, offering discounts and offers for a range of recognisable brands and outlets.
- Employee Assistance Service.
- Advice and life coach portal with tips on mindfulness and meditation.
- Free onsite parking.
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Credit Controller in West Drayton employer: TVS-SCS
Contact Detail:
TVS-SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in West Drayton
✨Tip Number 1
Networking is key! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of debtor management and cash flow forecasting. Be ready to discuss how you've handled overdue invoices and resolved disputes in the past.
✨Tip Number 3
Don’t forget to showcase your skills with Excel and data analysis during interviews. Highlight any experience you have with account reconciliations and how you’ve used data to improve collections.
✨Tip Number 4
Apply through our website for the best chance at landing that Credit Controller role. We love seeing candidates who are proactive and take the initiative to connect with us directly!
We think you need these skills to ace Credit Controller in West Drayton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with managing customer accounts and collecting debts, as well as any relevant skills like Excel proficiency. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be following up on overdue invoices and collaborating with internal stakeholders, it's crucial to demonstrate your communication skills. Use examples in your application that show how you've effectively resolved disputes or communicated with customers.
Be Detail-Oriented: Attention to detail is key in credit control. In your application, mention any experience you have with maintaining accurate records or preparing reports. We love candidates who can keep things organised and precise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TVS-SCS
✨Know Your Numbers
As a Credit Controller, you'll be dealing with a lot of financial data. Brush up on your knowledge of debtor ledgers and cash forecasts. Be ready to discuss how you would manage a portfolio of customer accounts and what strategies you would use to ensure timely collections.
✨Showcase Your Communication Skills
You'll need to follow up on overdue invoices and resolve disputes, so highlight your communication skills. Prepare examples of how you've successfully handled difficult conversations or resolved payment issues in the past. This will show that you're proactive and can handle the pressure.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like escalating a potential bad debt or managing a high volume of accounts. Think through these scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving abilities.
✨Familiarise Yourself with Company Policies
Research TVS Supply Chain Solutions and understand their credit policies and procedures. Being knowledgeable about their operations will not only impress your interviewers but also help you articulate how you can contribute to their goals effectively.
