At a Glance
- Tasks: Support service operations and ensure top-notch customer service from booking to completion.
- Company: Join a dynamic team at TVS Supply Chain Solutions, a leader in logistics.
- Benefits: Enjoy competitive salary, pension scheme, and wellness support for you and your family.
- Other info: Great career progression opportunities and a culture that values your potential.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Purpose
The role provides a high level of support to the Control and operations of your Service Centre, ensuring a high level of customer service from booking to completion.
This position ensures the service provided meets the standards agreed by the Company with its customers.
You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Job Responsibilities
Main Duties & Responsibilities
- Allocation of work to Couriers in a fair and transparent manner
- Taking bookings accurately and advising clients of our services
- Implementing and maintaining Service Level Agreements (both client and branch specific)
- Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues
- Always ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required
- The proactive monitoring and forward planning of fleet levels, recruitment, and courier documentation to remain compliant
- Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes
- Ensure all jobs are collected and delivered with agreed timescales
- Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
- All relevant and overnight and international consignment information and communication is entered onto the system
- Courier pay queries are dealt with effectively and promptly with minimal complaints
Qualifications and Skills
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- days holiday inclusive of Bank Holidays
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme – A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
- Virtual GP consultations and second opinions
- Mental health support and counselling
- Online physiotherapy
- Access to CONNECTPlus long-term health condition support
- Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
At TVS SCS we encourage and support our employees to realise their potential.
They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance.
This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions.
Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application.
Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
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Weekend Controller employer: TVS-SCS
At TVS, we pride ourselves on being an excellent employer, offering a supportive and professional environment for our Regional Pharma Operations Manager. With competitive salaries, a robust pension scheme, and a commitment to employee wellness through our Employee Assistance Programme, we empower our team to grow and excel in their careers. Our established hybrid working structure and focus on work-life balance, combined with opportunities for professional development, make TVS a rewarding place to work in the South East region.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TVS-SCS and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TVS-SCS!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TVS-SCS keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Weekend Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TVS-SCS:This is your chance to really connect with the team at TVS-SCS. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TVS-SCS
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TVS-SCS.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TVS-SCS that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TVS-SCS. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
