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- Tasks: Support service operations, ensuring top-notch customer service from booking to completion.
- Company: Join a dynamic team at TVS Supply Chain Solutions, a forces-friendly employer.
- Benefits: Enjoy competitive pay, pension scheme, 23 days leave, and professional development opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Free onsite parking and access to over 100 online courses for continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
4 on 4 off shifts working 07:00 – 19:00. The role provides a high level of support to the Control and operations of your Service Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Same day operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Job Responsibilities
- Allocation of work to Couriers in a fair and transparent manner.
- Taking bookings accurately and advising clients of our services.
- Implementing and maintaining Service Level Agreements (both client and branch specific).
- Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues.
- Always ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.
- The proactive monitoring and forward planning of fleet levels, recruitment, and courier documentation to remain compliant.
- Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
- Ensure all jobs are collected and delivered within agreed timescales.
- Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
- All relevant overnight and international consignment information and communication is entered onto the system.
- Courier pay queries are dealt with effectively and promptly with minimal complaints.
Qualifications and Skills
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Company pension scheme.
- Company sick pay.
- 23 days annual leave (inclusive of bank holidays).
- Holiday buy-back scheme (5 additional days available).
- Salary sacrifice car scheme – A cost-effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Long Service Award scheme.
- Reward & Recognition scheme.
- Death in service benefit.
- Access to over 100 online courses to support your continuous and professional development.
- Employee benefits platform, offering discounts and offers for a range of recognisable brands and outlets.
- Employee Assistance Service.
- Advice and life coach portal with tips on mindfulness and meditation.
- Free onsite parking.
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Controller in Smethwick employer: TVS-SCS
Contact Detail:
TVS-SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller in Smethwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Controller in Smethwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Controller role. We want to see how you can contribute to our service centre and maintain high customer service standards.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to allocation of work, client communication, and fleet management. We love seeing examples of how you've handled similar responsibilities in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TVS-SCS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Controller role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like allocation of work to couriers and maintaining service level agreements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've demonstrated skills relevant to the role, such as problem-solving or effective communication. For instance, if you've dealt with operational queries or managed a team, be ready to share those stories. This will illustrate your capabilities and how you can contribute to the company.
✨Show Your Customer Service Skills
Since the role emphasises high levels of customer service, be prepared to discuss how you've handled customer interactions in the past. Highlight any instances where you resolved issues promptly or improved client satisfaction. This will demonstrate that you understand the importance of customer service in the logistics industry.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to fleet management during peak periods or how they support employee development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
