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- Tasks: Support operations at the Regional Control Centre, ensuring top-notch customer service from booking to completion.
- Company: Dynamic logistics company focused on excellent service and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Join a team that values customer service and operational excellence in a fast-paced industry.
- Qualifications: Experience in logistics, strong decision-making skills, and a knack for customer service.
- Other info: Opportunity to work with cutting-edge technology and develop your career in logistics.
The predicted salary is between 36000 - 60000 £ per year.
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Responsibilities and Duties
- Allocation of bookings to Couriers in a fair and transparent manner, and an understanding of the parameters surrounding self-employed status.
- Understanding that excellent customer service is paramount to our brand and the service we aim to deliver.
- Migrating bookings where applicable through the Courier Alliance platform.
- Taking bookings accurately and advising clients of our services.
- Providing relevant levels of resource to the OOH team to achieve SLAs during OOH.
- Implementing and maintaining Service Level Agreements (both client and branch specific).
- Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues.
- The proactive monitoring and forward planning of fleet levels and courier documentation to remain compliant.
- Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
- Ensure all jobs are collected and delivered within agreed timescales.
- Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
- All relevant overnight and international consignment information and communication is entered onto the system.
- Courier invoice queries are dealt with effectively and promptly with minimal complaints.
- Ensuring compliance with the Company’s Business Code of Conduct, specifically; adhering to and observing Company ethics and appropriate standard of behaviour expected by employees and third parties, reporting any concerns promptly through the correct channels.
Preferred Skills & Experience
- Has a background in Logistics services, particularly in the Sameday courier and spare part supply chain environment and has a knowledge of the IT sector and technology vendors.
- Has a proven track record of working with contractors and managing third parties in line with KPI’s and SLA’s (an understanding of IR35 would be advantageous).
- Can demonstrate skills and qualifications in Decision Making, Strategic Planning and Customer Service.
Regional Controller employer: TVS-SCS
Contact Detail:
TVS-SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Controller
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and courier industry, especially those who work with Sameday services. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've managed these in past roles, as it shows you're serious about delivering excellent customer service.
✨Tip Number 3
Showcase your decision-making skills! Think of examples where you've had to make quick decisions under pressure, especially in logistics. This will highlight your ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regional Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Regional Controller role. Highlight your background in logistics and customer service, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience aligns with our company values. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage operations and provide excellent customer service. We want to see how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TVS-SCS
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics services, especially in the Sameday courier sector. Familiarise yourself with key terms and processes, as well as any relevant technology vendors. This will show that you're not just interested in the role but also understand the industry.
✨Customer Service is Key
Since excellent customer service is paramount for this position, prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you can demonstrate your commitment to maintaining high service standards during the interview.
✨Be Ready to Discuss KPIs and SLAs
Understand the importance of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in the role. Be prepared to discuss how you've managed these in previous positions and how you would approach them in this new role. This shows you’re ready to hit the ground running.
✨Showcase Your Decision-Making Skills
The role requires strong decision-making and strategic planning skills. Prepare to share specific examples of how you've made tough decisions in the past, particularly in high-pressure situations. This will highlight your ability to think critically and act decisively.