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- Tasks: Lead a dynamic team to ensure smooth operations during night shifts.
- Company: Join a forward-thinking logistics company with a focus on employee development.
- Benefits: Enjoy competitive pay, generous leave, and access to over 100 online courses.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: Flexible working hours with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Central Out of Hours (OOH) Night Manager is responsible for managing the national business operations outside of office hours for our Courier and In Night Division. You will need to provide advice and support at the highest level for colleagues and customers in order to maintain operational service delivery excellence, improve service and promote colleague development. The role requires a strong dynamic individual who is experienced in team management and can train, mentor and motivate everyone on the OOH team to deliver a smooth and efficient operation throughout the night. You will be hands on, not just overseeing the operation. The OOH operation runs from 19:00 to 07:00 hrs, seven days a week. You will work a 40-hour week from 19:00 to 07:00 Monday to Friday which requires some flexibility within these working hours.
Main Duties & Responsibilities:
- Oversee team of 6 to 8 staff per shift, managing all annual leave, absences, return to work, appraisals and disciplinaries
- Manage/oversee allocation of work to couriers and customer SLA performance
- Use real-time solutions/systems/reporting to deliver strong performance
- Take a customer-first, proactive approach to managing and resolving queries
- Develop a high-performance team culture where everyone is committed to meeting all customer KPIs
- Delegate responsibilities to team members to empower and increase performance
- Manage, coach and develop the shift supervisors
- Manage all in night network contingency and communication
- Support the development of individuals and teams with training plans, objective setting and monthly/quarterly performance reviews
- Create and distribute daily/nightly issue report covering each shift
- Manage cost savings and promote continuous improvement
- Liaison with the Minworth Night Hub Management Team
- Address any SLA failures/issues with your team daily to minimise missed, inaccurate or late deliveries or late trunk departures and arrivals
You will need to be a credible leader with:
- Good analytical skills
- Strategic mindset
- Extensive knowledge of the logistics sector
- Excellent written and verbal communication skills
- Proven managerial experience in a fast-paced, complex transport environment
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Company pension scheme
- Company sick pay
- 25 days annual leave (plus 8 bank holidays)
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria)
- Long Service Award scheme
- Reward & Recognition scheme
- Death in service benefit
- Access to over 100 online courses to support your continuous and professional development
- Employee benefits platform, offering:
- Discounts and offers for a range of recognisable brands and outlets
- Employee Assistance Service
- Advice and life coach portal with tips on mindfulness and meditation
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
OOH Night Manager employer: TVS SCS
Contact Detail:
TVS SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OOH Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics sector, especially those who work night shifts. They can give you insider info about the role and might even refer you to open positions.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational excellence. We recommend using real-life examples from your past experiences to showcase your skills.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve performance in previous roles. This will demonstrate your strategic mindset and ability to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace OOH Night Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the OOH Night Manager role. Highlight your experience in team management and logistics, as well as any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Leadership Skills: Since this role is all about managing a team, don’t hold back on showcasing your leadership experience. Share specific examples of how you've motivated and developed teams in the past. We love to see candidates who can inspire others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the logistics sector. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TVS SCS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the OOH Night Manager. Familiarise yourself with the logistics sector and be ready to discuss how your experience aligns with managing a team, resolving customer queries, and ensuring operational excellence.
✨Showcase Your Leadership Skills
This role requires a credible leader who can motivate and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring abilities. Highlight any specific instances where you empowered team members to improve performance.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss real-time solutions you've implemented in previous roles. Think of scenarios where you've had to manage crises or resolve issues quickly, especially in a fast-paced environment. This will show your analytical skills and strategic mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's culture, the challenges they face during night shifts, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.