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- Tasks: Manage customer accounts and ensure timely collection of outstanding debts.
- Company: Join a supportive team at TVS Supply Chain Solutions, a leader in the industry.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on top brands.
- Why this job: Make a real impact while developing your skills in a professional environment.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great career progression opportunities and a culture that values your potential.
The predicted salary is between 36000 - 60000 £ per year.
Main Duties & Responsibilities:
- Manage a portfolio of approx. 250 customer accounts, ensuring proactive and timely collection of outstanding debts.
- Prioritise ledger to prepare and review daily/weekly/monthly aging reports.
- Complete account reconciliations where necessary.
- Follow up on overdue invoices by phone, email, or letter.
- Ensure payments are received within agreed credit terms and in line with company policies.
- Maintain accurate records of all customer interactions regarding payments.
- Investigate and escalate to internal stakeholders to resolve any payments that will not be received by due date.
- Report to line manager and Credit Control Manager any potential bad debts, liquidations, write-offs, or accounts to go legal.
- Participate proactively in Ledger Reviews and internal/external stakeholder meetings.
- Update daily expected cash forecast before 10am and follow additional month-end cash update.
- Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken.
- Review and support COE with obtaining remittance advice.
- Promptly escalate and collaborate with internal stakeholders to resolve issues and disputes affecting payments.
- Review own customer queries and follow up with internal stakeholders.
- Utilise Credit Tracker to maximise prompt dispute resolution.
- Provide cover for colleagues in their absence as designated by the Team Leader.
- Participate in Ledger Reviews and follow actions and timescales given.
- Update any Ledger Review Debtor files promptly and accurately within timescale set.
- Update Factoring Debtor file when required (Monthly).
- Utilise all data files to assist with collections/reconciliations.
- Assist with internal and external audits.
- Assist with any business/systems developments as and when required.
- Ongoing self-development to improve excel, business knowledge, and skills.
- Ad hoc duties as and when required.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Company pension scheme
- Company sick pay
- 25 days annual leave (plus 8 bank holidays)
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme
- Long Service Award scheme
- Reward & Recognition scheme
- Death in service benefit
- Access to over 100 online courses to support your continuous and professional development
- Employee benefits platform, offering discounts and offers for a range of recognisable brands and outlets
- Employee Assistance Service
- Free onsite parking
At TVS SCS we encourage and support our employees to realise their potential. If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application.
Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
Credit Controller in London employer: TVS SCS
Contact Detail:
TVS SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to credit control. Think about how you’d handle specific scenarios, like overdue invoices or disputes, and be ready to share your strategies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with managing customer accounts and debt collection, as well as any relevant skills like account reconciliation and dispute resolution.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed debts or resolved disputes in the past, and show your enthusiasm for joining our team.
Showcase Your Skills: Don’t forget to mention your proficiency in tools like Excel and any experience with cash forecasting. We love candidates who can demonstrate their analytical skills and attention to detail, so make sure to highlight these!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining StudySmarter!
How to prepare for a job interview at TVS SCS
✨Know Your Numbers
As a Credit Controller, you'll be dealing with a lot of figures. Brush up on your understanding of debtor ledgers and cash forecasts. Be ready to discuss how you would manage a portfolio of customer accounts and what strategies you’d use to ensure timely collections.
✨Showcase Your Communication Skills
You'll need to follow up on overdue invoices and resolve disputes, so highlight your communication skills. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. This will show that you can maintain professional relationships while being assertive.
✨Be Proactive About Problem-Solving
The role requires you to investigate and escalate issues effectively. Think of specific instances where you identified potential bad debts or payment issues before they became critical. Discuss your approach to resolving these situations and how you collaborated with internal stakeholders.
✨Familiarise Yourself with Company Policies
Understanding the company's credit policies is crucial. Before the interview, review any available information about their processes and practices. This will not only help you answer questions more confidently but also demonstrate your genuine interest in the role and the company.
