At a Glance
- Tasks: Support IT systems, troubleshoot issues, and ensure smooth operations for client computers.
- Company: Join TVS Supply Chain Solutions, a friendly and inclusive employer in Edinburgh.
- Benefits: Enjoy a temporary contract with potential for growth and hands-on experience.
- Other info: This role is perfect for tech-savvy individuals looking to kickstart their career.
- Why this job: Gain valuable skills in IT support while working in a collaborative environment.
- Qualifications: Ideal candidates should have strong communication skills and some technical experience.
The predicted salary is between 30000 - 42000 € per year.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location: 30 Lothian Road, Edinburgh, EH1 2DH
Hours: 08:00 – 17:00 Monday – Friday, 1 hour lunch
Contract type: Temporary
Duration: 12 months
Purpose:
We are looking for a IT Repair Technician to work on site at one of our client’s facilities in Edinburgh. The Repair Technician shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.
Main Duties & Responsibilities:
· You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals.
· Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
· Research, analyse, pilot and repair complex computer hardware and software problems
· Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies.
· Work is subject to general review and approvals of the supervisor(s).
· Always provide excellent customer service
Knowledge, Skills & Experience:
· Highly driven and determined individual with excellent communication skills both written and verbal.
· Strong problem-solving skills
· Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
· Exceptional customer service skills, with natural aptitude to consider impact to the customer.
· Understanding of Service and Network infrastructures
· Knowledgeable about current Microsoft Office Suites.
· Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).
· Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).
· Familiar with remote access technologies (VPN, dial-up, terminal services).
· Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
· Experience and skill administering enterprise Microsoft SCCM.
· Ideally degree educated with relevant certifications (MCP, CCNA, etc.)
· Proven analytical, troubleshooting and problem solving skills.
· Previous technical support or junior system administrator experience
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
Job Type: Fixed term contract
Contract length: 12 months
Work Location: In person
IT Repair Technician in Edinburgh employer: TVS-SCS
At TVS Supply Chain Solutions, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Located in the vibrant city of Edinburgh, our team enjoys a range of benefits including professional development opportunities, a commitment to diversity and inclusion, and a focus on employee well-being. Join us as an IT Repair Technician and be part of a dynamic environment where your skills will be nurtured and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Repair Technician in Edinburgh
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM and basic networking concepts. Being able to discuss these in detail during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. This is crucial for the IT Repair Technician position, so having concrete stories ready will help you stand out.
✨Tip Number 3
Research the company and its clients to understand their values and the type of work they do. This will allow you to tailor your responses in the interview and demonstrate your genuine interest in the position.
✨Tip Number 4
Practice your problem-solving skills by working through common IT issues or scenarios. Being able to articulate your thought process during the interview can showcase your analytical abilities and readiness for the role.
We think you need these skills to ace IT Repair Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description for the IT Repair Technician role. Emphasise your technical support experience, problem-solving skills, and familiarity with Microsoft operating systems.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for IT repair and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Relevant Certifications:If you have any certifications like MCP or CCNA, make sure to include them prominently in your application. This will demonstrate your commitment to the field and your qualifications for the role.
Showcase Communication Skills:Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions. This could be through written documentation or verbal interactions.
How to prepare for a job interview at TVS-SCS
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've successfully resolved complex IT issues, as this will demonstrate your problem-solving abilities.
✨Emphasise Customer Service Experience
Since the role requires excellent customer service skills, share instances where you've gone above and beyond to assist users. This could include resolving a difficult issue or providing support in a high-pressure situation.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft Office Suites, backup technologies, and remote access tools. Being able to discuss these technologies confidently will show that you're well-prepared for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company’s IT infrastructure and the team you’ll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
