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- Tasks: Support IT systems, troubleshoot issues, and ensure smooth operations for client computers.
- Company: Join TVS Supply Chain Solutions, a leading provider in logistics and supply chain management.
- Benefits: Enjoy a structured work schedule with a supportive team and opportunities for skill development.
- Why this job: Gain hands-on experience in IT while providing excellent customer service in a dynamic environment.
- Qualifications: Ideal candidates are tech-savvy, problem solvers, and have a background in IT support or administration.
- Other info: This is a temporary role based in Birmingham, perfect for those looking to kickstart their IT career.
The predicted salary is between 30000 - 42000 £ per year.
Job description:
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Role: IT Repair Technician
Location: 1 Wythall Green Way, Wythall, Birmingham B47 6WG
Hours: 08:00 – 17:00 Monday – Friday, 1 hour lunch
Contract type: Temporary
Duration: 12 months
Purpose:
We are looking for a IT Repair Technician to work on site at one of our client’s facilities in Birmingham. The Repair Technician shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.
Main Duties & Responsibilities:
· You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals.
· Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
· Research, analyse, pilot and repair complex computer hardware and software problems
· Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies.
· Work is subject to general review and approvals of the supervisor(s).
· Always provide excellent customer service
Knowledge, Skills & Experience:
· Highly driven and determined individual with excellent communication skills both written and verbal.
· Strong problem-solving skills
· Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
· Exceptional customer service skills, with natural aptitude to consider impact to the customer.
· Understanding of Service and Network infrastructures
· Knowledgeable about current Microsoft Office Suites.
· Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).
· Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).
· Familiar with remote access technologies (VPN, dial-up, terminal services).
· Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
· Experience and skill administering enterprise Microsoft SCCM.
· Ideally degree educated with relevant certifications (MCP, CCNA, etc.)
· Proven analytical, troubleshooting and problem solving skills.
· Previous technical support or junior system administrator experience
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
Job Type: Fixed term contract
Contract length: 12 months
Work Location: In person
IT Repair Technician employer: TVS SCS
Contact Detail:
TVS SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Repair Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM and basic networking concepts. Being able to discuss these in detail during an interview will show your technical competence and enthusiasm for the role.
✨Tip Number 2
Prepare examples of your previous experience in IT support or system administration. Highlight situations where you successfully resolved complex hardware or software issues, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Research the company and its clients to understand their IT needs and challenges. This knowledge will allow you to tailor your responses in the interview, showing that you are proactive and genuinely interested in contributing to their success.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since excellent customer service is a key requirement, being able to articulate your thoughts clearly and effectively will set you apart from other candidates.
We think you need these skills to ace IT Repair Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the IT Repair Technician role. Emphasise your technical support experience, problem-solving skills, and any relevant certifications.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the position. Mention your understanding of IT infrastructures, customer service skills, and any experience with Microsoft operating systems or network technologies.
Showcase Relevant Skills: In your application, clearly outline your technical skills such as familiarity with backup technologies, software deployment tools, and basic networking knowledge. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT role.
How to prepare for a job interview at TVS SCS
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with Microsoft operating systems, networking basics, and any relevant certifications you hold. This will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Customer Service Experience
Since the role requires excellent customer service skills, be ready to share examples of how you've provided support in previous positions. Discuss specific situations where you resolved issues effectively while maintaining a positive customer experience.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about complex problems you've encountered and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical and troubleshooting skills.
✨Research the Company and Role
Familiarise yourself with the company and its operations. Understanding their IT infrastructure and the specific challenges they face will allow you to tailor your answers and show genuine interest in the position.