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- Tasks: Provide technical support and manage customer queries for Defence contracts.
- Company: Join a leading company in the defence supply chain sector.
- Benefits: Competitive salary, pension scheme, life assurance, and generous holiday allowance.
- Why this job: Make a real impact while developing your skills in a professional environment.
- Qualifications: HNC or equivalent in engineering, with strong communication and problem-solving skills.
- Other info: Great career progression opportunities in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
To provide technical support for the TVS SCS Customer, Supply Chain, Purchasing and Warehouse Teams, ensuring delivery of compliant product, technical approval and obsolescence management, mainly for TVS SCS Defence contracts.
Job Responsibilities
- Handling customer queries, in particular providing part identification and servicing information by referencing catalogues, part specifications, technical publications, drawings, and fitting instructions.
- Build effective working relations with customers and suppliers.
- Maintain and amend part related technical publications.
- Assist procurement department to source alternative parts.
- Inbound product quality checks including verification of supplier part measurement reports.
- Liaise with UKNCB agents to allocate and maintain Nato Stock Numbers (NSNs) for vehicle and general equipment parts.
- Management and resolution of customer non-conformances. Implement containment, correction and conduct root cause investigation.
- Process and inspect customer returns to ensure the correct parts have been returned and any reported non-conformances are valid.
Qualifications and Skills
- Qualified to HNC or equivalent experience in an engineering / mechanical discipline.
- Ability to read engineering drawings.
- Ability to use basic measuring equipment.
- Some understanding of vehicle systems.
- Effective communicator.
- Resilient and clear thinking under pressure.
- Literate and numerate.
- Customer Focus.
- Self-starter.
- Building relationships.
- Team working and flexibility.
- Logical approach to resolving issues.
- Dealing with customer queries.
- Computer literate, competent in using Microsoft applications.
- Some experience in a technical customer services role is an advantage.
- Experience in a technical role within manufacturing, engineering, plant maintenance or similar is an advantage.
- Experience in interpreting defence standards and technical publications is an advantage.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory
Technical Coordinator in Harwell employer: TVS SCS
Contact Detail:
TVS SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Coordinator in Harwell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in technical roles or at companies you're interested in. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to engineering and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues or customer queries in the past. This will demonstrate your resilience and logical approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Coordinator in Harwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Coordinator role. Highlight your experience in engineering or mechanical disciplines, and don’t forget to mention any relevant customer service roles you've had. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the job. Talk about your ability to handle customer queries and your experience with technical publications. We love seeing genuine enthusiasm for the role!
Show Off Your Communication Skills: As a Technical Coordinator, effective communication is key. In your application, make sure to demonstrate your ability to build relationships and resolve issues. Use clear and concise language to show us you can think logically under pressure.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at TVS SCS
✨Know Your Technical Stuff
Make sure you brush up on your engineering and mechanical knowledge. Be ready to discuss how you can read engineering drawings and use measuring equipment, as these skills are crucial for the Technical Coordinator role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Think of examples where you've effectively communicated technical information or resolved customer queries in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've tackled challenges, especially under pressure. Highlight your logical approach to resolving issues and how you’ve managed non-conformances in previous roles.
✨Build Rapport with Interviewers
Remember, building relationships is key! Approach the interview as a conversation rather than an interrogation. Show genuine interest in the company and the role, and don’t hesitate to ask questions that demonstrate your enthusiasm.
