At a Glance
- Tasks: Manage freight operations, ensuring smooth transactions and customer satisfaction.
- Company: Join a leading logistics company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, pension scheme, generous leave, and professional development opportunities.
- Other info: Dynamic work environment with excellent career progression and support for personal growth.
- Why this job: Make a real impact in the logistics industry while developing your skills.
- Qualifications: Degree in Logistics or related field with significant freight forwarding experience.
The predicted salary is between 45000 - 55000 £ per year.
Job Description
Main Duties & Responsibilities
- Manage the import, export, billing and customs processes and procedures for assigned Freight Operations accounts.
- Be responsible for day-to-day decision-making and ensure escalations are addressed promptly.
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
- Ensure customer satisfaction is maintained across all levels of operations.
- Ensure that financial management, billing, and invoicing are carried out in a timely manner
- Support productivity enhancements within Freight Operations.
- Actively engage in freight system digitalisation initiatives across the network.
- Support corporate initiatives for Freight Solutions.
- Support the selection of carriers and agents and negotiate rates and pricing.
- Support commercial activities by providing freight solutions for target customers and assisting local sales efforts through joint customer calls, bids and proposal preparation.
- Participate in project bids and execution
- Monitor KPIs and ensure timely generation of reports for management review
- Ensure company policies and procedures, confidentiality requirements, and legal and ethical guidelines, such as the Delegation of Authority, are clearly communicated and adhered to.
- Coach and guide junior team members to ensure development and succession planning
Observe and abide by the TSS-QIMM-01.6 Roles, Responsibilities and Authorities outlined in the QIM Manual.
Required Knowledge, Skills, Qualifications, and Experience
- Degree or equivalent professional qualification/experience in Logistics, Supply Chain Management, Freight Forwarding or a related field.
- Significant experience in freight forwarding operations, preferably in a management role, typically gained through 10+ years' relevant freight forwarding or equivalent experience.
- Established working relationships with customers, airlines, shipping lines and agents.
- Strong knowledge of cargo service pricing and freight operations.
- Ensure operations comply with applicable UK customs, trade compliance, health and safety, data protection, company policies, and ethical standards.
- Working knowledge of financial reporting.
- Strong customer management skills.
- Good knowledge of freight management systems, including Cargo Wise, local customs and trade portals.
- Strong teamwork skills.
- Strong communication skills.
- Strong decision-making skills.
- Strong people management and development skills.
- Strong service orientation.
- Strong change management skills.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include
- Company pension scheme
- Company sick pay
- 25 days annual leave (plus 8 bank holidays)
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Long Service Award scheme
- Reward & Recognition scheme
- Death in service benefit
- Access to over 100 online courses to support your continuous and professional development
• Employee benefits platform, offering
- Discounts and offers for a range of recognisable brands and outlets
- Employee Assistance Service
- Advice and life coach portal with tips on mindfulness and meditation
- Free onsite parking
At TVS SCS we encourage and support our employees to realise their potential.
They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application.
Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
- TVS have signed the Armed Forces covenant and are a forces friendly employer
- #J-18808-Ljbffr
Freight Operations Manager employer: TVS SCS
At TVS SCS, we pride ourselves on being a great place to work, offering a supportive and professional environment that fosters employee growth and development. With competitive salaries, a robust benefits package including enhanced leave options and wellness support, and a commitment to empowering our team members, we ensure that every employee can thrive and make a meaningful impact in their roles. Our established hybrid working structure and focus on collaboration create a dynamic workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Operations Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TVS SCS and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TVS SCS!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TVS SCS keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TVS SCS:This is your chance to really connect with the team at TVS SCS. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TVS SCS
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TVS SCS.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TVS SCS that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TVS SCS. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
