At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our internal customers.
- Company: Join a leading logistics company committed to excellent service.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Other info: Great team culture with plenty of chances to learn and develop.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 24000 - 36000 € per year.
We are looking for a 1st Line Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a 1st Line Service Desk Analyst at TVS Supply Chain Solutions, you will provide 1st line level support for our internal Customers and Colleagues across IT Hardware, Software and supporting our IT Infrastructure team with maintaining secure and high availability platforms, servers and networks. This is achieved through monitoring, maintaining, supporting, optimising and improving our support and environments.
Job Responsibilities
- You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK.
- Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting our Infrastructure team & Development teams.
- The 1st Line Service Desk Analyst will apply proven analytical and problem-solving skills to identify, communicate and resolve issues.
- Triaging incidents and requests, managing expectations, ability to work alone and as a team with a can-do, proactive approach are essential.
- Ensure high levels of performance, availability and security throughout the IT Infrastructure and IT Applications.
- Monitor, investigate, diagnose and resolve problems with key IT Systems to ensure systems work efficiently.
- Provide timely and appropriate escalations to 2nd Line when required.
- Undertake IT Projects to improve and upgrade IT Systems.
- Create and Communicate IT Work instructions across the IT Service Desk team.
- Own and Manage faults reported to third party suppliers, maintaining communication updates throughout.
- Assist with the procurement, build/configuration of PCs, laptops and all other IT equipment.
- Independently analyse, solve and correct issues in real-time, providing problem resolution end-to-end.
- Promote IT Best Practice and increase knowledge of core IT Systems in the user community.
- Provide remote and onsite assistance.
- Work with other resolving teams such as Infrastructure, Application Support, DevOps and Development to identify and resolve faults across the IT Estate.
Qualifications and Skills
- Previous experience in a 1st Line Service Desk / IT Support role.
- Highly driven and determined individual with excellent communication skills both written and verbal.
- Strong organizational skills with the ability to manage high workload with different levels of priority.
- Can do attitude and ownership of work from start to finish.
- Communication skills facilitating cross departmental tickets and project management.
- Strong problem-solving skills.
- Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive.
- Exceptional customer service skills, with natural aptitude to consider impact to the customer.
- Experience in both software and hardware firewalls.
- Microsoft Entra including Azure AD and Group Permissions.
- Administrating and troubleshooting Microsoft Exchange issues.
- Office 365 experience and SharePoint – administration and training.
- Windows 10 and 11 Desktop Support.
- Windows Server Support (2012 and onwards).
- Understanding of Cyber Security principles and monitoring/resolving related incidents.
- Android and Apple phone support.
- Microsoft Intune administrating and troubleshooting.
- Full UK Drivers Licence as sometimes site visits will be required.
- Windows 10 and or 11 Desktop Support certifications.
1st Line Service Desk Analyst in Euxton employer: TVS-SCS
At TVS Supply Chain Solutions, we pride ourselves on fostering a dynamic and supportive work environment for our 1st Line Service Desk Analysts in Chorley. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative culture that encourages innovation and problem-solving. With a focus on excellent IT support and a proactive approach to challenges, you'll find meaningful work that contributes to the success of our internal customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Analyst in Euxton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Practice makes perfect! Get a mate to do a mock interview with you. We can help you nail those tricky questions and boost your confidence before the real deal.
✨Tip Number 3
Show off your skills! Bring along examples of your work or projects you've tackled. We want to see how you’ve solved problems in the past, especially in IT support scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace 1st Line Service Desk Analyst in Euxton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line Service Desk Analyst role. Highlight your previous experience in IT support, focusing on relevant skills like problem-solving and customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs at TVS Supply Chain Solutions. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. Whether it's your CV or cover letter, we want to see that you can communicate well, just like you would with our internal customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re on your way to joining our awesome team!
How to prepare for a job interview at TVS-SCS
✨Know Your Tech Basics
Make sure you brush up on your knowledge of IT hardware and software, especially Windows 10/11 and Office 365. Be ready to discuss how you've handled support issues in the past, as this will show your practical experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've triaged incidents or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach problem-solving.
✨Communicate Clearly
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you'd assist a non-technical colleague, so think about how to make your explanations clear and concise.
✨Demonstrate Your Customer Service Mindset
Be ready to share experiences where you provided exceptional customer service. Highlight your can-do attitude and how you’ve gone the extra mile to ensure user satisfaction, as this is crucial for a 1st Line Service Desk Analyst.
