Credit Controller in City of London

Debtor Ledger Coverage

• Manage a portfolio of approx. 250+ customer accounts, a mix of low value/high volume and high value accounts, ensuring proactive and timely collection of outstanding debts.
• Prioritise ledger to Prepare and review daily/weekly/monthly aging reports.
• Complete account reconciliations where necessary
• Follow up on overdue invoices by phone, email, or letter.
• Ensure payments are received within agreed credit terms and in line with company policies.
• Maintain accurate records of all customer interactions regarding payments.
• Investigate and escal… to internal stake holders to resolve any payments that will not be received by due date.
• Report to line manager and Credit Control Manager any potential bad debts / liquidations /write offs /Accounts to go legal
• Participate proactively professionally in Ledger Reviews and internal/external stakeholder meetings

Cash

• Update daily Expected cash forecast before 10am and follow additional month end cash update
• Investigate and escal… to internal stake holders to resolve any payments that will not be received by due date
• Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken
• Review and support COE with obtaining remittance advice

Disputes

• Promptly elevate and collaborate with internal stake holders to resolve issues and disputes affecting payments.
• Review own customer queries and follow up with internal stake holders
• Utilise Credit Tracker to maximise prompt dispute resolution
• Proactively elevate to line manager / Credit Control Manager any issues you need support with

Additional Duties

• Provide cover for colleagues in their absence as designated by the Team Leader to cover all aspects of collections
• Participate in Ledger Reviews and follow actions and timescales given
• Update any Ledger Review Debtor files promptly and accurately within timescale set
• Update Factoring Debtor file when required (Monthly)
• Utilise all data files to assist with collections/reconciliations
• Assist with Internal and external audits
• Assist with any business / systems developments as and when required
• On going self-development to improve excel, business knowledge and skills
• Ad hoc duties as and when required