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- Tasks: Provide top-notch IT support and solve tech issues for our internal teams.
- Company: Join a dynamic team at TVS Supply Chain Solutions, committed to excellent service.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Kickstart your IT career while making a real difference in a collaborative setting.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: Opportunity for growth and involvement in exciting IT projects.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a 1st Line Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a 1st Line Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st line level support for our internal Customers and Colleagues across IT Hardware, Software and supporting our IT Infrastructure team with maintaining secure and high availability platforms, servers and networks. This is achieved through monitoring, maintaining, supporting, optimising and improving our support and environments.
You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting our Infrastructure team & Development teams. The 1st Line Service Desk Analyst will apply proven analytical and problem-solving skills to identify, communicate and resolve issues. Triaging incidents and requests, managing expectations, ability to work alone and as a team with a can-do, proactive approach are essential.
- Always provide excellent customer service
- Ensure high levels of performance, availability and security throughout the IT Infrastructure and IT Applications
- Monitor, investigate, diagnose and resolve problems with key IT Systems to ensure systems work efficiently
- Provide timely and appropriate escalations to 2nd Line when required
- Undertake IT Projects to improve and upgrade IT Systems
- Create and Communicate IT Work instructions across the IT Service Desk team
- Own and Manage faults reported to third party suppliers, maintaining communication updates throughout
- Assist with the procurement, build/configuration of PC’s, laptops and all other IT equipment
- Independently analyse, solve and correct issues in real-time, providing problem resolution end-to-end.
- Promote IT Best Practice and increase knowledge or core IT Systems in the user community
- Provide remote and onsite assistance
- Work with other resolving teams such as Infrastructure, Application Support, DevOps and Development to identify and resolve faults across the IT Estate
Qualifications and Skills:
- Previous experience in a 1st Line Service Desk / IT Support role
- Highly driven and determined individual with excellent communication skills both written and verbal
- Strong organizational skills with the ability to manage high workload with different levels of priority
- Can do attitude and ownership of work from start to finish
- Communication skills facilitating cross departmental tickets and project management
- Strong problem-solving skills
- Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive
- Exceptional customer service skills, with natural aptitude to consider impact to the customer
- Experience in both software and hardware firewalls
- Microsoft Entra including Azure AD and Group Permissions
- Administrating and troubleshoot Microsoft Exchange issues
- Office 365 experience and SharePoint – administration and training
- Windows 10 and 11 Desktop Support
- Windows Server Support (2012 and onwards)
- Understanding of Cyber Security principles and monitoring/resolving related incidents
- Android and Apple phone support
- Microsoft Intune administrating and troubleshooting
- Full UK Drivers Licence as sometimes site visits will be required
- Windows 10 and or 11 Desktop Support certifications
- Windows Server Support certifications
1st Line Service Desk Analyst in Chorley employer: TVS SCS
Contact Detail:
TVS SCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst in Chorley
✨Tip Number 1
Get your networking game on! Reach out to current employees at TVS Supply Chain Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for a 1st Line Service Desk Analyst role and practice your answers. We want you to show off those problem-solving skills and customer service chops!
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your cover letter reflects your passion for IT support and helping others. Let us know why you’re excited about joining the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we love to see in a candidate.
We think you need these skills to ace 1st Line Service Desk Analyst in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Service Desk Analyst role. Highlight your previous experience in IT support, focusing on relevant skills like problem-solving and customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a good story that shows your personality!
Show Off Your Skills: In your application, don’t forget to showcase your technical skills, especially those mentioned in the job description like Windows Server Support and Office 365 experience. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at TVS SCS
✨Know Your Tech
Brush up on your knowledge of IT hardware and software, especially Windows 10/11 and Office 365. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any relevant certifications you hold.
✨Customer Service is Key
Since this role revolves around providing excellent customer service, prepare examples of how you've handled customer queries or issues in the past. Highlight your communication skills and your proactive approach to resolving problems.
✨Show Your Problem-Solving Skills
Be prepared to demonstrate your analytical and problem-solving abilities. Think of specific instances where you identified and resolved IT issues, and be ready to explain your thought process during those situations.
✨Team Player Attitude
This role requires collaboration with various teams, so emphasise your ability to work both independently and as part of a team. Share experiences where you successfully collaborated with others to achieve a common goal or project.