Service Technician, Ambersphere

Salary Range: £29,000.00 To £32,000.00 Annually

ACT Entertainment

Department: Technical Services

Employment Type: Full-Time

Reports To: Service Manager

Location: Acton, London

Ambersphere Solutions, a division of ACT Entertainment, prides itself on delivering the highest‑quality entertainment lighting products and professional entertainment technology products. We provide our clients with comprehensive sales, service, support and training across our full product portfolio. This role will diagnose and repair technical equipment while delivering exceptional customer service.

Position Summary

This position is responsible for providing service, repair, training and customer support for Ambersphere product lines while ensuring all work meets company quality standards.

Duties & Responsibilities

• Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or require replacement.
• Perform quality control inspections on repaired and serviced equipment.
• Support customers via telephone, email, CRM systems, and other communication channels.
• Prioritise repair activities and communicate repair status updates to customers and internal stakeholders.
• Maintain accurate service records, labour tracking, and inventory documentation.
• Create and maintain internal and customer-facing service documentation.
• Deliver on‑site service support and technical training when required.
• Maintain a clean, organized, and safe working environment.
• Perform other related duties as assigned by management.

Qualifications, Skills and Abilities:

• Minimum 2 years of experience in live event production, electronics repair, maintenance, or fixture installation, or a minimum of one year as a Service Technician with similar products.
• MS Office Suite proficiency (Excel, and Word).
• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Strong troubleshooting and problem‑solving skills with the ability to diagnose and repair technical equipment.
• Experience using diagnostic and repair tools such as multimeters, oscilloscopes, DMX testers, and soldering equipment.
• Ability to read and interpret circuit diagrams.
• Excellent attention to detail and commitment to high-quality workmanship.
• Strong organizational skills with the ability to prioritise and manage multiple tasks effectively.
• Ability to work independently and collaboratively within a team environment.
• Willingness to work flexible hours.

TRAVEL REQUIREMENTS:

Ability to travel to support customer service and training requirements. Must possess or be able to obtain a valid passport and driver's license.

Physical Demands and Working Conditions

• Continually required to stand.
• Continually required to walk.
• Continually required to utilise hand and finger dexterity.
• Continually required to climb, balance, bend, stoop, kneel or crawl.
• Continually works near moving mechanical parts.
• While performing the duties of this job, the noise level in the work environment is usually loud.
• The employee must lift and/or move up to 25 kg.

Language

Work Authorisation: United Kingdom (required). Driving licence required.

COMPANY VALUES:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness.
• Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking.
• Practice Blameless Problem‑Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems.
• Contribute to Profit: We’re in business to deliver value for our customers while making money.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.