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For Companies At a Glance
- Tasks: Be the first point of contact for customer queries and provide top-notch support.
- Company: Join TVH, a leading innovator in parts and accessories for various industries.
- Benefits: Enjoy a healthy work-life balance, hybrid work options, and professional development opportunities.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Customer-focused mindset with strong organisational and teamwork skills.
- Other info: Be part of a supportive team that values your well-being and growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you passionate about delivering outstanding customer experiences? Do you thrive in a role where you can truly make a difference every day? At TVH, we’re looking for a proactive and customer‑focused Customer Care Advisor who will be the trusted first point of contact for our customers and ensure they feel heard, helped, and supported.
Your role & impact
- Act as the first point of contact for customer questions, requests, and complaints across different channels.
- Handle customer data and documentation accurately in our systems.
- Build strong, long‑term customer relationships by thinking along with their needs and identifying growth opportunities.
- Share valuable customer insights with internal teams to support account planning and continuous improvement.
- Represent TVH at fairs and events, strengthening customer connections.
- Guide customers in making the most of our e‑commerce platform.
- Actively contribute ideas to improve processes and share knowledge with colleagues.
What helps you succeed
- You have a strong customer‑first mindset; experience in customer service is a plus.
- You are solution‑driven, resilient, and enjoy finding the right answer.
- You’re well‑organised, able to set priorities, and keep overview in a dynamic environment.
- You’re a true team player who enjoys collaborating and supporting others.
What’s in it for you
- A competitive salary package.
- A healthy work–life balance.
- Strong onboarding and continuous support from an encouraging, collaborative team.
- An infectious “We Are One” can‑do mentality.
- A people‑centric culture where your physical and mental well‑being truly matter.
Hybrid working :
- after your training period, work from home 2–3 days per week.
- Plenty of opportunities for growth and development, including LinkedIn Learning and in‑house / external training.
People are at the heart of everything we do
TVH is a global company with a warm, family‑like atmosphere. We value clarity, respect, kindness, and open communication. Our colleagues are approachable, down‑to‑earth, and always open to new ideas. Diversity is embraced, and innovation is encouraged.
About TVH
TVH is a global parts specialist, supplying high‑quality parts and accessories for material handling, industrial vehicles, construction, and agricultural equipment. Joining TVH means becoming part of an international market leader known for its strong customer focus and continuous drive for innovation.
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Customer Care Advisor employer: TVH
Contact Detail:
TVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TVH. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview, as they’ll want to see how you handle real-life situations and challenges.
✨Tip Number 3
Show off your teamwork spirit! Since being a team player is key for this role, be prepared to discuss how you've collaborated with others in previous jobs. Highlight any instances where you contributed to process improvements or shared insights with colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-oriented skills in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach.
Be Solution-Driven: In your written application, emphasise your problem-solving abilities. We love candidates who can think on their feet and come up with creative solutions, so don’t hesitate to mention any challenges you’ve tackled successfully.
Organise Your Thoughts: A well-structured application is key! Use clear headings and bullet points to make it easy for us to read. This shows off your organisational skills and helps us see your priorities at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at TVH
✨Know Your Customer Care Basics
Before the interview, brush up on key customer service principles. Understand what it means to be customer-focused and proactive. Think about examples from your past experiences where you’ve successfully handled customer queries or complaints.
✨Familiarise Yourself with TVH
Do some research on TVH and its services. Knowing about their products and the e-commerce platform will help you answer questions confidently and show your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you’ve solved customer issues effectively. Highlight your solution-driven mindset and how you’ve contributed to process improvements in previous roles. This will demonstrate your ability to think on your feet.
✨Emphasise Teamwork and Communication
As a Customer Care Advisor, being a team player is crucial. Be ready to share examples of how you’ve collaborated with colleagues to enhance customer experiences. Also, think about how you can contribute to sharing insights and knowledge within the team.
