At a Glance
- Tasks: Lead the rollout of Microsoft Dynamics 365 Sales across Europe and boost user adoption.
- Company: Join TÜV SÜD Group, a tech-driven company passionate about innovation and safety.
- Benefits: Enjoy a hybrid work model, competitive salary, and a diverse, inclusive workplace.
- Other info: Collaborate with a global team and grow your career in a dynamic environment.
- Why this job: Make a real impact by enhancing productivity through cutting-edge CRM technology.
- Qualifications: Degree in Business or related field; experience in project management and CRM implementation.
The predicted salary is between 49500 - 60500 £ per year.
At TÜV SÜD Group we are passionate about technology.
Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress.
We test, we audit, we inspect, we advise.
We never stop challenging ourselves for the safety of society and its people.
We breathe technology, we strive for professional excellence, and we leave a mark.
We take the future into our hands.
We are TÜV SÜD Group.
The MS Dynamics 365 Sales Rollout and Adoption Manager is responsible for driving and coordinating the rollout of Microsoft Dynamics 365 Sales (MSD CRM), primarily across European markets.
The role ensures alignment across regional key users, drives continuous improvements to rollout processes, and oversees key project KPIs related to adoption and overall execution.
Working closely with regional teams, IT, and business stakeholders, the Rollout and Adoption Manager plays a pivotal role in ensuring the successful implementation and adoption of MSD CRM, while maintaining strong governance and oversight.
The role is embedded in an international CRM team with team members based in Munich, Bangalore, and Singapore.
- Regional Champions And Market Rollout
- Act as an advocate for MSD CRM, promoting its benefits and ensuring users understand how it can improve their productivity and workflow.
- Plan, coordinate, and execute MSD CRM rollouts across multiple countries / legal entities in Europe, managing timelines, milestones, and stakeholders.
- Act as regional / legal entity champion, managing relationships with local teams to increase adoption of MSD CRM system, foster alignment to global standards while facilitating platform support requests.
- Training And Change Management
- Orchestrate training, support and implement feedback from end-users to maximize the user adoption and efficacy of the MSD CRM system.
- Regularly communicate new features, updates, and tips for using the MSD CRM system to maximize its value
- Build and nurture a community of MSD CRM users in the responsible regions / LEs, encouraging the exchange of best practices and tips for efficient system usage.
- Collect and share user feedback to improve the MSD CRM system and the user experience.
- CRM Development And Continuous Improvement
- Collaborate closely with platform operations team to deliver system enhancements and bug fixes to optimize the CRM platform for end users.
Actively participate in gathering requirements, designing solutions and final testing and functional acceptance.
Essential Criteria
- Degree (or equivalent) in Business Administration, Sales, Information Systems, or a related field.
- Demonstrable experience in project management, CRM implementation, sales operations, or a related role.
- Strong project management skills, with the ability to prioritise and manage multiple activities and stakeholders in a global setting.
- Excellent communication, facilitation, and interpersonal skills, with the ability to engage stakeholders, coordinate across teams, and lead training sessions.
- Strong problem-solving and troubleshooting skills, with a structured and user-oriented approach to resolving CRM-related issues.
- Fluent in written and spoken English.
Desirable Criteria
- Relevant certifications (e. g., Microsoft Certified: Dynamics 365) are a plus.
- Experience working with Microsoft Dynamics 365 Sales or a similar CRM system is advantageous.
- Experience with lead-to-quote process governance and CRM system implementation is advantageous
- German written and speaking skills are a plus.
At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together.
People of different backgrounds, skills, and pursuing different life goals.
Our strength comes from these countless and varied perspectives.
We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds.
We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity.
As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.
We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group.
Click here to find out more about Diversity at TÜV SÜD Group.
- Work Area: Sales, Customer Services & Training Management
- Country/Region: United Kingdom
- Job Location: Fareham
- Working Model : Hybrid
Company: TUV SUD Ltd.
- Org Unit Code: AG-GSM-CRM
MS Dynamics 365 Sales Rollout and Adoption Manager in Fareham employer: TÜV SÜD AG
Join a dynamic and innovative company that prioritises employee growth and development, offering extensive training and career advancement opportunities in the field of environmental testing. Our collaborative work culture fosters creativity and teamwork, ensuring that every team member feels valued and empowered to make a difference. Located in a vibrant area, we provide a supportive environment where your contributions directly impact customer satisfaction and industry standards.
StudySmarter Expert Advice🤫
We think this is how you could land MS Dynamics 365 Sales Rollout and Adoption Manager in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TÜV SÜD AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TÜV SÜD AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MS Dynamics 365 Sales Rollout and Adoption Manager in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TÜV SÜD AG:Your cover letter is your chance to shine! Tell us why you want to work at TÜV SÜD AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TÜV SÜD AG!
How to prepare for a job interview at TÜV SÜD AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
