At a Glance
- Tasks: Lead service transitions and ensure operational readiness for new services in a fast-paced fintech environment.
- Company: Join Paymentology, a global leader in payment technology with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
- Why this job: Make a global impact by shaping the future of payment services.
- Qualifications: 5+ years in service design or production operations; ITIL certification preferred.
The predicted salary is between 60000 - 75000 € per year.
At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer‑processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries.
Our advanced, multi‑cloud platform delivers real‑time data, unmatched scalability, and the flexibility of a network of regional hubs. It’s this global reach and innovation that sets us apart.
We’re looking for a Service Design & Transition Specialist to ensure that every new or changed service is introduced into production with full operational readiness. Acting as the bridge between build and run, you will own the frameworks, governance, and execution that drive successful service transitions – from planning through early life support – aligning Engineering, Product, Operations, and Client Delivery to enable scalable, reliable, and supportable services. If you’re experienced in service design, transition, and production operations in fast‑paced fintech or SaaS environments, this is your opportunity to make a global impact.
What you get to do:
- Own and evolve the service transition framework, including readiness gates and go‑live processes.
- Define and implement operational acceptance criteria across monitoring, support models, SLAs, and escalation paths.
- Lead event management design for new services, acting as product owner for alerting and incident detection capabilities.
- Govern early life support and hypercare phases, tracking service performance metrics post‑go‑live such as MTTA and alert quality.
- Maintain service catalogues, support boundaries, and high‑quality documentation throughout transitions.
- Coordinate stakeholder readiness sessions to align responsibilities across Engineering, SRE, Product, Support, and Client Operations.
- Conduct post‑transition reviews and embed lessons learned into continuous improvement of service delivery.
What it takes to succeed:
- Strong expertise in service design, transition, or production operations within high‑velocity tech or fintech environments.
- Deep understanding of ITIL service transition and operations principles, with ITIL certification preferred.
- Hands‑on experience with service management tooling such as Jira Service Management or ServiceNow, and observability platforms such as Datadog.
- Proven ability to design and implement alerting and incident detection, with a focus on MTTA reduction and alert quality improvements.
- Excellent communication skills, with the ability to produce structured documentation, reviews, and stakeholder updates.
- Familiarity with regulated environments such as fintech or SaaS is advantageous.
Education & Experience:
- Bachelor’s degree in a related field preferred (e.g., Computer Science, IT, Engineering, Business).
- Minimum 5 years of experience in service design, service transition, or production operations.
- Hands‑on experience coordinating cross‑functional stakeholders through service readiness and early life support phases.
At Paymentology, it’s not just about building great.
Full time | Hybrid | United Kingdom Service Design and Transition Specialist in London employer: Tutuka
At Paymentology, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a culture that values diverse perspectives, making it an ideal place for professionals looking to make a meaningful impact in the fintech space. With our global reach and cutting-edge technology, you will be part of a team that is not only shaping the future of payments but also supporting your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Full time | Hybrid | United Kingdom Service Design and Transition Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Paymentology. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the service design and transition processes. Brush up on ITIL principles and be ready to discuss how you've applied them in past roles. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in service transitions. We love candidates who can think on their feet and adapt to fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Paymentology team.
We think you need these skills to ace Full time | Hybrid | United Kingdom Service Design and Transition Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Design and Transition Specialist role. Highlight your experience in service design, transition, and production operations, especially in fintech or SaaS environments. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant ITIL experience or tools like Jira Service Management that you’ve worked with.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear, structured language in your CV and cover letter, and don’t shy away from sharing examples of how you’ve effectively communicated with stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Tutuka
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design and transition principles, especially ITIL. Be ready to discuss how you've applied these in past roles, particularly in fast-paced fintech or SaaS environments.
✨Showcase Your Communication Skills
Since this role involves coordinating with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex ideas or facilitated discussions in previous projects.
✨Familiarise Yourself with Tools
Get comfortable with service management tools like Jira Service Management or ServiceNow, as well as observability platforms like Datadog. Be prepared to discuss how you've used these tools to enhance service transitions in your past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service transitions. Think about challenges you've faced in the past and how you overcame them, focusing on metrics like MTTA and alert quality improvements.
