At a Glance
- Tasks: Lead and inspire staff while managing day-to-day operations at our tuition centre.
- Company: Join a vibrant education team dedicated to student success.
- Benefits: Competitive salary, performance bonuses, and career progression opportunities.
- Other info: Dynamic role with a clear path to Centre Manager within 18 months.
- Why this job: Make a real impact in education while developing your leadership skills.
- Qualifications: Experience in management or sales is a plus; fluency in Bengali is essential.
The predicted salary is between 30600 - 37400 £ per year.
We are seeking a confident, experienced Assistant Manager to take ownership of staff performance and day-to-day leadership at our Mile End tuition centre. You'll be based primarily at Mile End, with occasional cover at our other centres when needed, holding real managerial authority over admin staff and tutors, with a clear path to becoming a Centre Manager.
This is a senior role. You'll be trusted to manage people directly, setting expectations, giving feedback, and holding staff accountable while also working alongside the Centre Manager to grow new enrolments, keep existing families happy, and drive the centre's overall performance.
Reporting to: Centre Manager
Pay & Training
- Starting salary: £30,000, reflecting the seniority and staff management responsibility of this role
- Potential to earn up to an additional £5,000 through performance-related bonus (structure to be discussed at interview)
- Salary reviewed at the 18-month progression point
- Full sales, systems, and management training provided
Languages
- Fluency in English is required
- Fluent Bengali is essential, given the high number of Bengali-speaking families in our client base
Key Responsibilities
- Manage and hold staff accountable; set clear expectations for admin staff and tutors, hold regular check-ins, give direct feedback, delegate work appropriately, and address underperformance before it becomes a bigger issue
- Share responsibility for centre performance, acting as the senior on-site authority when the Centre Manager isn't present, with the standing to make decisions and resolve issues on the spot
- Lead sales and enrolment; lead engaging trial conversations, handle walk-ins and enquiries, and follow up on leads and trials promptly through to sign-up
- Represent us at stalls and community events; attend local stalls and events as needed, including occasionally at our other centres, actively engaging with prospective families and driving sign-ups on the spot
- Keep existing families happy and retained; proactively check in with current families, catch concerns early, and handle parent queries, complaints, and escalated issues directly and confidently
- Manage day-to-day centre operations, including payments and invoicing, tutor scheduling and coordination, and accuracy of student and tutor records
- Take the lead on screening tutor applications and conducting interviews
- Help enforce SOPs and standards (safeguarding, opening/closing, cleaning, security), and take on other delegated responsibilities from the Centre Manager and directors that reflect your seniority
- Provide occasional cover at our other centres when requested
Progression: a genuine path to Centre Manager at 18 months for those who demonstrate the standard strong staff management, sales and retention contribution, and consistent leadership not just time served
Required Skills & Qualities
- Confident and assertive with staff; comfortable giving direction and feedback, and holding people accountable
- Outgoing and persuasive in sales settings; genuinely comfortable leading trial conversations and representing us at stalls and community events
- Just as focused on keeping families happy long-term as on winning new ones
- Takes initiative; spots problems and acts on them without needing to be prompted
- Trustworthy and decisive, able to take ownership of the centre in the Centre Manager's absence
- Excellent spoken and written English
- Fluent Bengali, essential for communicating with the significant proportion of our families who are Bengali-speaking
- Able and willing to travel to other centres or event locations when requested
- Excellent time management and organisational skills
Job Details
- Job Type: Full-time, Permanent
- Expected hours: 35-40 hours/week (exact pattern to be discussed and confirmed)
- 28 days annual leave
- Based at Mile End, with occasional travel to our other centres or event locations as needed
Qualifications
- Prior experience managing or supervising staff is a strong plus
- Sales experience or exposure is a strong plus
Benefits:
- Pay rise
- Role progression
Ability to commute/relocate: London E3 4TU: reliably commute or plan to relocate before starting work (preferred)
Education: GCSE or equivalent (preferred)
Work authorisation: United Kingdom (required)
Work Location: In person
Assistant to Manager in London employer: Tutorbase
At Tutorbase, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters professional growth and development. As an Assistant Manager at our Mile End tuition centre, you'll enjoy a competitive salary with performance-related bonuses, comprehensive training, and a clear pathway to advance to Centre Manager within 18 months. Our commitment to staff empowerment and community engagement makes this role not just a job, but a meaningful career opportunity in a vibrant and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant to Manager at Tutorbase!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tutorbase or be willing to refer you for that Assistant to Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tutorbase who’s on the lookout for their next Assistant to Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant to Manager role at Tutorbase!
We think you need these skills to ace Assistant to Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tutorbase. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tutorbase
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tutorbase. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
