At a Glance
- Tasks: Oversee service and aftersales team, ensuring top-notch customer service and efficient workflow.
- Company: Join Tuthill, a family-owned leader in motorsport and automotive excellence.
- Benefits: Competitive salary, guaranteed Christmas time off, on-site gym, and fun team events.
- Other info: Enjoy a modern workplace with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team working on world-class vehicles in a supportive environment.
- Qualifications: Strong workshop knowledge, excellent communication skills, and a full driving licence.
The predicted salary is between 26550 - 32450 £ per year.
Service & Aftersales Manager
Location
Tuthill, Oxfordshire, UK
About Us
Tuthill is a family-owned business with over 50 years of success in the motorsport and automotive industry.
Based in Oxfordshire, we are globally recognised for our high-performance vehicles and historic Porsche builds.
Our team takes pride in restoring and building bespoke road, race, and rally cars, with all aspects of the process completed in-house.
And a rich legacy of innovation, integrity, and competitive success, we are committed to delivering excellence while fostering a supportive and collaborative environment for our employees.
About the Role
We are seeking a motivated and responsible
Service and Aftersales Manager to join our team.
As part of the Service and Aftersales Team you will play a key role in overseeing the running of the Service and aftersales workshop team and ensuring excellent customer service to all our clients.
This is an exciting opportunity for someone who is organised, detail-oriented, and thrives in a fast-paced environment.
You’ll be working in our state-of-the-art facility alongside a friendly, supportive team.
Key Responsibilities
- Managing workshop bookings and ensuring efficient workflow
- Providing clear explanations and technical advice to customers where required
- Monitoring vehicle progress and keeping customers updated
- Act as a key point of contact throughout the customer journey
- Supervise, train, and motivate service technicians and support staff
- Schedule vehicle servicing, repairs, inspections, and maintenance activities
- Monitor service quality, turnaround times, and customer satisfaction
- Prepare and control service quotations, job cards, invoices, and maintenance records
- Ensure compliance with health & safety, environmental, and legal requirements
- Monitor workshop costs, budgets, labour efficiency, and overall profitability
- Handle customer complaints and resolve service-related issues promptly
- Develop and maintain KPI’s
- Maintain accurate records of services provided and parts used
- Maintain training matrix – people development
- Problem solving
What We're Looking For
- Excellent workshop knowledge & technical skills
- High attention to detail
- The ability to communicate effectively and resolve problems quickly and efficiently
- Good communication, organisation and inter-personal skills
- Be flexible and possess a good sense of humour
- Be able to manage your time and prioritise your workload
- Full Driving Licence
- Excellent work ethic
- Good customer facing attributes
Key Competencies
- Energetic, proactive, calm under pressure, highly personable with a mature personality
- Strong Team-worker with the ability to thrive in a small, closely-knit, and dedicated team
- Excellent organisational skills
- Flexibility – as and when circumstances dictate
- Self-motivated and with the ability to work unsupervised
- Problem solving methodology
What We Offer
- The chance to work in a highly respected, family-owned business
- A modern, well-equipped workplace in Oxfordshire
- A collaborative and welcoming team environment
- The opportunity to contribute to world-class road, rally and race car projects
- A competitive salary
- Guaranteed time off over Christmas
- An on-site gym
- Free parking
- After work team activities
- Staff events
- Fish and Chip Fridays
- Looking After Me, wellbeing support.
If you are a dedicated and enthusiastic individual looking to grow your career with a company that cares about its people, we would love to hear from you!
Service & Aftersales Manager employer: Tuthill
Tuthill is an exceptional employer, offering a unique opportunity to work in a family-owned business with over 50 years of expertise in the motorsport and automotive industry. Located in Oxfordshire, our modern facility fosters a collaborative and supportive work culture, where employees can thrive while contributing to prestigious road, race, and rally car projects. With a focus on employee wellbeing, competitive salaries, and guaranteed time off over Christmas, Tuthill is dedicated to nurturing talent and providing meaningful growth opportunities for all team members.
