At a Glance
- Tasks: Engage with customers, support sales, and drive success in a dynamic EdTech environment.
- Company: Join a growing EdTech business with a supportive team culture.
- Benefits: Salary up to £29,000, hybrid work, pension scheme, and fun monthly activities.
- Other info: Enjoy perks like ice-cream days and monthly lunches in a vibrant team setting.
- Why this job: Be part of an exciting journey, making a real impact in education technology.
- Qualifications: No specific qualifications needed; just bring your enthusiasm and proactive attitude.
The predicted salary is between 25000 - 29000 £ per year.
We are looking for a motivated individual to join us as a Customer Development Executive. This is a varied, hands-on role sitting across sales, customer success and marketing, ideal for someone who enjoys wearing multiple hats and wants to play a meaningful role within a growing EdTech business.
Responsibilities
- Proactive and reactive sales prospecting and conversion
- Supporting new and existing customers to ensure the Morrisby platform is embedded and used effectively within their organisation
- Being a key point of contact for customers via phone, video calls and email daily
- Responding to tier one and tier two technical queries
- Supporting marketing communications activity
- Making use of our CRM, Xero, AI tools and other software
What We Offer
- Salary of £25,000 – £29,000 depending on experience
- Hybrid working
- Chance to join a purposeful, growing business at an exciting stage
- Supportive small team environment
- Pension scheme
- Access to private medical insurance (currently offered as a company benefit)
- Monthly company lunches
- Thursday ice-cream days (yes, really)
Candidate Profile
- Confident and professional communicator in writing, on the phone and on video calls
- Someone proactive who takes ownership of their work and gets things done
- Comfortable learning new software and technology quickly
- Highly organised with the ability to manage a varied workload
- A team player who is happy to get stuck in across different areas of the business
- Full UK driving licence and access to own vehicle (office not accessible by public transport)
No specific qualifications are required. We care more about attitude, aptitude and the right approach than a particular background.
Customer Development Executive employer: Tussell Limited
Join a dynamic and supportive team at our growing EdTech company, where you will have the opportunity to make a real impact as a Customer Development Executive. We offer a hybrid working model, competitive salary, and unique perks like monthly lunches and ice-cream days, all within a culture that values proactive communication and personal growth. With access to private medical insurance and a pension scheme, we prioritise your well-being while fostering an environment that encourages learning and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tussell Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tussell Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Development Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tussell Limited:Your cover letter is your chance to shine! Tell us why you want to work at Tussell Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tussell Limited!
How to prepare for a job interview at Tussell Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
