At a Glance
- Tasks: Engage with customers via email, chat, and phone to resolve inquiries and enhance their shopping experience.
- Company: Join Turtles, a fast-growing tech company transforming the shopping experience for millions.
- Benefits: Work remotely, flexible hours, and a supportive team culture focused on growth.
- Other info: Immediate openings available; perfect for night owls and weekend warriors!
- Why this job: Be at the forefront of customer happiness in a dynamic, innovative environment.
- Qualifications: Strong communication skills, multitasking ability, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
At Turtles, our mission is to make shopping magical again. We’re building the world's #1 platform for powering interactive shopping experiences, helping brands and retailers transform how they promote and sell their products. Turtles powers some of the world’s most iconic brands, fueling over $250 million in annual GMV and serving a community of over 27 million US shoppers. We are a rapidly-growing global company, and we are now looking for a Customer Happiness Advocate to join our team remotely, to help us continue our rapid growth.
As part of Turtles, you will be in a fast-paced environment that encourages open communication. You will have the opportunity to work on exciting projects and bring your own ideas to the table. We value passion and reward those who deliver results. We welcome applications from all over the world as we have both an office in Helsinki, Finland and remote teams globally.
Role Description
Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you! We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines. We're looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
- Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
- Completing follow-up documentation after each customer ticket.
- Offer needs-based solutions, not pushy sales.
- This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.
Requirements
- In possession of a work permit in your country of residence. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity).
- Fluent professional English proficiency.
- Type a minimum of 50 words per minute (Test yourself online if unsure!).
- Excellent written and spoken communication skills.
- Ability to multi-task in a fast-paced environment.
- Willingness to help our customers and provide them with a personal experience.
- Creative problem solver.
- Ability to continuously develop and adapt to a growing team.
- You hold yourself to high ethical standards.
- Proofread your application!
Customer Support Agent (Worldwide Remote) in Stoke-on-Trent employer: Turtles.com
At Turtles, we pride ourselves on fostering a vibrant and inclusive work culture that values open communication and innovation. As a Customer Support Agent, you'll enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering exceptional customer experiences. We offer comprehensive training, opportunities for personal growth, and the chance to contribute to exciting projects that shape the future of interactive shopping.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent (Worldwide Remote) in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Turtles.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Turtles.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent (Worldwide Remote) in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Turtles.com:Your cover letter is your chance to shine! Tell us why you want to work at Turtles.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Turtles.com!
How to prepare for a job interview at Turtles.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
