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- Tasks: Engage with customers via email, chat, and phone to resolve inquiries and enhance their shopping experience.
- Company: Join Turtles, a fast-growing tech company transforming the shopping experience for millions.
- Benefits: Work remotely, flexible hours, and a supportive team culture focused on growth.
- Why this job: Be at the forefront of customer happiness in a dynamic, innovative environment.
- Qualifications: Strong communication skills, multitasking ability, and a passion for helping others.
- Other info: Immediate openings available; perfect for night owls and weekend warriors!
The predicted salary is between 25000 - 30000 £ per year.
Company Description
At Turtles, our mission is to make shopping magical again. We’re building the world’s #1 platform for powering interactive shopping experiences, helping brands and retailers transform how they promote and sell their products. Turtles powers some of the world’s most iconic brands, fueling over $250 million in annual GMV and serving a community of over 27 million US shoppers. We are a rapidly-growing global company, and we are now looking for a Customer Happiness Advocate to join our team remotely, to help us continue our rapid growth.
As part of Turtles, you will be in a fast-paced environment that encourages open communication. You will have the opportunity to work on exciting projects and bring your own ideas to the table. We value passion and reward those who deliver results. We welcome applications from all over the world as we have both an office in Helsinki, Finland and remote teams globally.
Role Description
Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you! We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines. We are looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
- Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
- Completing follow-up documentation after each customer ticket.
- Offer needs-based solutions, not pushy sales.
- This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.
Requirements
- In possession of a work permit in your country of residence. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity).
- Fluent professional English proficiency.
- Type a minimum of 50 words per minute (Test yourself online if unsure!).
- Excellent written and spoken communication skills.
- Ability to multi-task in a fast-paced environment.
- Willingness to help our customers and provide them with a personal experience.
- Creative problem solver.
- Ability to continuously develop and adapt to a growing team.
- You hold yourself to high ethical standards.
Proofread your application!
Customer Support Agent (Worldwide Remote) in Milton Keynes employer: Turtles.com
Contact Detail:
Turtles.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent (Worldwide Remote) in Milton Keynes
✨Tip Number 1
Get to know Turtles and their mission! Research the company culture and values so you can show how your passion for customer support aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, try role-playing scenarios with friends or family. This will help you feel more confident and prepared for real interactions.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like G-Suite, Slack, and Zoom. If you have experience with CRMs like Intercom or Zendesk, make sure to highlight that in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Turtles team and ready to dive into the world of interactive shopping experiences.
We think you need these skills to ace Customer Support Agent (Worldwide Remote) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer support shine through in your application. We want to see that you genuinely care about helping people and making their shopping experience magical!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how your background aligns with our mission and the role of a Customer Happiness Advocate.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our team.
Proofread, Proofread, Proofread!: Before hitting send, double-check your application for any typos or grammatical errors. A polished application shows us that you pay attention to detail, which is crucial in customer support!
How to prepare for a job interview at Turtles.com
✨Know the Company Inside Out
Before your interview, take some time to research Turtles and its mission. Understand their focus on creating magical shopping experiences and how they support brands. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Support Agent, you'll need to demonstrate your ability to engage with customers effectively. Prepare examples from your past experiences where you've resolved issues or gone above and beyond for a customer. This will highlight your passion for people and your commitment to excellent service.
✨Be Ready for a Fast-Paced Environment
Turtles operates in a dynamic setting, so be prepared to discuss how you handle multitasking and working under pressure. Share specific instances where you've successfully managed multiple tasks simultaneously, as this will reassure them of your capability to thrive in their environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.