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For Companies At a Glance
- Tasks: Engage with customers via email, chat, and phone to resolve inquiries and enhance their shopping experience.
- Company: Join Turtles, a fast-growing tech company transforming the shopping experience for millions.
- Benefits: Work remotely, flexible hours, and a supportive team culture focused on growth.
- Why this job: Be at the forefront of customer happiness in a dynamic, innovative environment.
- Qualifications: Strong communication skills, multitasking ability, and a passion for helping others.
- Other info: Immediate openings available; perfect for night owls and weekend warriors!
The predicted salary is between 25000 - 30000 £ per year.
Company Description
At Turtles, our mission is to make shopping magical again. We’re building the world's #1 platform for powering interactive shopping experiences, helping brands and retailers transform how they promote and sell their products. Turtles powers some of the world’s most iconic brands, fueling over $250 million in annual GMV and serving a community of over 27 million US shoppers. We are a rapidly-growing global company, and we are now looking for a Customer Happiness Advocate to join our team remotely, to help us continue our rapid growth.
As part of Turtles, you will be in a fast-paced environment that encourages open communication. You will have the opportunity to work on exciting projects and bring your own ideas to the table. We value passion and reward those who deliver results. We welcome applications from all over the world as we have both an office in Helsinki, Finland and remote teams globally.
Role Description
Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you! We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines. We're looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
- Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
- Completing follow-up documentation after each customer ticket.
- Offer needs-based solutions, not pushy sales.
- This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.
Requirements
- In possession of a work permit in your country of residence. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity).
- Fluent professional English proficiency.
- Type a minimum of 50 words per minute (Test yourself online if unsure!).
- Excellent written and spoken communication skills.
- Ability to multi-task in a fast-paced environment.
- Willingness to help our customers and provide them with a personal experience.
- Creative problem solver.
- Ability to continuously develop and adapt to a growing team.
- You hold yourself to high ethical standards.
- Proofread your application!
Customer Support Agent (Worldwide Remote) in Edinburgh employer: Turtles.com
Contact Detail:
Turtles.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent (Worldwide Remote) in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Turtles and understand their mission to make shopping magical. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for someone. This will demonstrate your ability to provide exceptional customer service.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Customer Support Agent (Worldwide Remote) in Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer support! In your application, share why you love helping people and how you can make shopping magical for our customers.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your relevant experience and skills that match what we’re looking for in a Customer Happiness Advocate.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about your qualifications and experiences.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough check. Typos and errors can distract from your message, so let’s make sure everything is polished and professional!
How to prepare for a job interview at Turtles.com
✨Know the Company Inside Out
Before your interview, take some time to research Turtles and its mission. Understand their focus on creating magical shopping experiences and how they serve their customers. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Customer Support Agent, your ability to engage with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since you'll be communicating through various channels like email, chat, and phone, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to think on your feet or adapt quickly. Prepare to explain your thought process and how you would handle specific customer interactions, as this will highlight your creative problem-solving skills.